Client Service Associate

Talentify; Poinciana (FL); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Hybrid work options

Clothing allowance

Job summary

Talentify seeks a Client Service Associate to deliver luxury service, assist clients with styling, sales, and issue resolution. You will maintain professionalism and a client-first attitude, ensuring satisfaction and brand integrity across all interactions.

The role supports remote work or can be based at the corporate office in Los Angeles, CA, with salaries ranging from $20 to $23 per hour depending on experience and budget.

Qualifications

• Minimum of three (3) years experience in customer service, call center, or retail in apparel, footwear, luxury.
• Exceptional interpersonal communication skills, verbal and written.
• Motivated, patient, detail oriented with a service-centric attitude.
• Ability to work well in team or individually and resolve issues quickly.
• Experience with MS Office applications.

Responsibilities

• Provide best in class service supporting all clients from styling, sales, and issue resolution perspectives.
• Maintain positive communication to uphold luxury service standards.
• Drive solutions and one-call resolution for client issues.
• Communicate client feedback to relevant teams and protect brand.
• Ensure timely response and follow-through on issues.
• Understand brand policies; perform additional duties as needed.

Skills

Customer service

Interpersonal communication

Analytical thinking

Team player

Tools

MS Office

Job description

Open — Vince has a posting for this job. Posted 28 Sep 2026.

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About this job

Title: Client Service Associate

Salary Range: The anticipated base salary range for this position is $20 to $23 hourly. Exact salary depends on several factors such as experience, skills, and budget.

This role is open to remote or can be based at our corporate office in Los Angeles, CA.

What You’ll Be Responsible For:

The Client Service Associate will provide best in class service that can support all clients from a styling, sales, and issue resolution perspective. This position is responsible for focusing on client satisfaction with the highest degree of professionalism and enthusiasm. Additionally, this role is in an extraordinarily client-focused area that requires a positive individual who can give our clients confidence in our brand, people, and processes.

• Positive communication with clients to provide our luxury service standards.
• Critical thinking to drive positive solutions to an issue.
• One call resolution belief system.
• Communicate client feedback to appropriate team members and departments.
• Make decisions based on what is best for the client while protecting our brand.
• Exemplary follow through to ensure a timely response and resolution on any issues.
• Understand brand policies and procedures.
• Perform other duties as needed/assigned.
• Stays productive during slower times by seeking out projects and self-development to improve personal performance.

Qualifications/Experience We’re Looking For:

• Must have a minimum of three (3) years of experience in customer service, call center, retail preferably gained in the apparel, footwear, luxury environment.
• Exceptional interpersonal communication skills both verbal and written.
• Demonstrate service centric approach with a positive attitude.
• Candidates must be motivated, patient, and detail oriented.
• Must have computer skills including experience with MS Office application.
• Must be able to work well in both a team environment and individually.
• Must be an analytical thinker and can resolve issues quickly.
• Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment.

Benefits at Vince:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, volunteer time, as well as company holidays
• Hybrid and flexible work options available for roles that can be done remotely
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Monthly data/phone stipend for eligible roles
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

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