Client Service Associate

Cary Street Partners Financial; Morris Township (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Cary Street Partners in Morristown, NJ is seeking a Client Service Associate to support the Wealth Management Group. You will handle administrative duties, assist in opening and maintaining client accounts, and interact with advisors, clients, and vendors.

This on-site role requires excellent organization, attention to detail, and the ability to prioritize multiple tasks. The client service associate will maintain client files, coordinate correspondence, and support account activity and client

Qualifications

• 1-3 years of experience in a similar role within the financial services industry preferred.
• Bachelor’s degree or Associate’s degree required.
• Experience with custodial and client relationship management systems preferred.
• Series 7 and 66 licenses preferred, or ability to obtain upon hire.

Responsibilities

• Provides a consistently positive client experience through service and execution in maintaining client accounts; respond with urgency and diligence.
• Displays exemplary client service skills with a high degree of accuracy, attention to detail, organizational skills, and follow-through.
• Exercises discretion and independent judgment in client relationship management.
• Displays industry knowledge to assist clients and colleagues; genuinely invested in success.
• Upholds ethical and fiduciary standards; adheres to compliance policies and escalates concerns.
• Maintains client files & profiles in the CRM.
• Evaluates account documentation and requests for discrepancies requiring resolution before escalation.
• Prioritizes time-sensitive tasks related to client accounts without daily oversight.
• Resolves custodial and transfer discrepancies affecting accounts and firm compliance.
• Continuously builds proficiency in custodial, portfolio management, and CRM tools.
• Performs final review and sign-off on custodian paperwork prior to delivery.
• Collaborates with the Financial Advisor on correspondence, proposals, and presentations.
• Communicates with custodians on routine matters without advisor approval.
• Suggests policies for opening accounts, maintenance of client files, and monthly client billing data.
• Performs office admin tasks: calls, mail, packages, supplies, equipment.
• Supports events and initiatives; travels for training.
• Maintains regular attendance.

Skills

Customer service

Organizational skills

Interpersonal skills

Prioritization

Education

Bachelor’s degree or Associate’s degree

Tools

CRM systems

Custodial software

Job description

Description

The Client Service Associate provides primary support to the Wealth Management Group and must possess excellent organizational skills and interpersonal capabilities to effectively interact with employees, clients, and vendors. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects and take initiative on tasks.

This role is for our Morristown, NJ office and is on-site.

Position Responsibilities and Essential Functions

• Provides a consistently positive client experience through excellent service and execution in maintaining client accounts, responding with urgency and diligence to meet or exceed expectations.
• Displays exemplary client service skills and mindset operating with a high degree of accuracy, attention to detail, organizational skills, and follow-through.
• Exercises discretion and independent judgment when necessary and in relation to client relationship management.
• Displays industry knowledge in assisting clients, genuinely invested in helping clients and colleagues succeed.
• Upholds CSP’s ethical and fiduciary standards by maintaining strict adherence to compliance policies, procedures, and standards, and by identifying and escalating potential concerns.
• Maintains client files & profiles in the contact management system.
• Independently evaluates account documentation, transaction requests, and client instructions to identify discrepancies, compliance concerns, or exceptions requiring resolution before escalation.
• Exercises discretion in prioritizing and managing time-sensitive tasks related to client accounts/relationships without daily oversight.
• Serves as a primary point of judgment for resolving custodial and transfer discrepancies that directly affect client account accuracy and firm compliance obligations.
• Continuously builds proficiency in custodial, portfolio management, and CRM software and platforms, staying current as tools and best practices evolve.
• Responsible for final review and sign-off on custodian specific paperwork prior to advisor or client delivery.
• Collaborates closely with the Financial Advisor to prepare correspondence, client proposals, presentations, spreadsheets, contribution ideas and perspective to strengthen client deliverables.
• Authorized to communicate directly with custodians and clearing firms on client matters without prior advisor approval on routine matters.
• Makes recommendations regarding the formulation of policies and procedures for opening accounts, maintenance of client files, monthly preparation of information for client billing and other operational functions performed on a regular basis.
• Performs various administrative functions for the office, including but not limited to answering and directing phone calls, managing incoming and outgoing mail & packages, ordering supplies, & maintaining office equipment.
• Supports Financial Advisors, Operations Supervision Managers, or Regional Manager with client or office events & initiatives.
• Travel as needed for company training to include attending CSA specific events.
• Maintains regular and reliable attendance.

Professional Experience

• 1 - 3 years of experience in a similar role within the financial services industry preferred.
• Bachelor’s degree or Associate’s degree required.
• Experience with custodial and client relationship management systems preferred.
• Series 7 and 66 licenses preferred, or ability to obtain upon hire.

The final salary or hourly rate offered for this role will fall within the range set below based on a variety of factors, including but not limited to, geographic location, experience, skills, and competencies.

Base Compensation: $75,000 - $85,000 Annually

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, medical condition including pregnancy and childbirth, disability, veteran status, or marital or parental status. Cary Street Partners participates in e-Verify and will submit your I-9 documentation to the federal government to confirm your legal eligibility to work in the United States.