Client Service Associate

Jackson Hewitt Tax Service Inc.; Fairborn (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within/à

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt Tax Service Inc. seeks a friendly Client Service Associate to greet clients, answer questions, and provide exceptional service.

In this role you will engage with clients, confirm appointments, follow up with prospects, distribute marketing materials, and keep clients engaged during wait times. No prior experience required; training is provided, with opportunities to grow within the organization.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment preferred.
• Willingness to learn and grow in a customer-focused role.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Customer service

Communication skills

Retail experience

Basic computer proficiency

Tools

POS systems

Job description

Benefits

• Training & development
• Company parties
• Employee discounts

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you.

Perks

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What You Need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact.

Compensation: $12.00 - $15.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes