Client Service Associate - Construction Commercial Insurance

Hylant; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Hylant seeks a motivated entrant to join its Foundations Training & Development Program in Cleveland, OH. The Client Service Associate will complete a robust curriculum, gain insurance knowledge, and prepare for a dedicated Commercial Property & Casualty or Employee Benefits client service role.

You will learn Hylant's servicing tools, pursue necessary licensure, and provide admin support, report distribution, and document management for client service teams.

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• Active Property & Casualty or Life & Health License, or the ability to obtain within 100 days of employment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Ability to organize, plan and prioritize with effective results.
• Intermediate to advanced communication skills, including listening, speaking and writing.

Responsibilities

• Complete Foundations Training & Development Program curriculum and develop insurance knowledge.
• Develop understanding and adoption of Hylant’s servicing tools and processes.
• Provide general administrative and document management support to client service teams.
• Process and distribute insurance verification requests such as COIs and ID cards.
• Assist in compiling documents for client renewals and submissions.
• Cross-train in specialized property & casualty or employee benefits functions.

Job description

The Opportunity:The Client Service Associate will begin their client service insurance brokerage training and development journey in Hylant’s Foundations Training & Development Program. This program offers a robust curriculum of foundational insurance learning experiences, knowledge and skills of Hylant client supporting activities designed to prepare for successful transition to a dedicated Commercial Property & Casualty or Employee Benefits client service role.In This Role You Will Execute On:Develop an understanding and complete adoption of Hylant’s servicing tools and processes.Obtain Property & Casualty or Life and Health licensure developing and enhancing knowledge of the insurance marketplace, products, and services.Provide general administrative and document management support to client service teams such as preparation, printing, binding, and distribution of client presentations and other deliverables; run and distribute of reports; and physical and electronic client documentation managementPerform data entry and maintain client information in agency management system(s) including initial client set up, client information updates, policy details, document management, etc.Process and distribute insurance verification requests such as certificates of insurance, identification cards, or similar documentation as requested.Assist in compiling required documents for client renewals and submissions, as directed by appropriate client service team member.Assist in policy/account activities by gathering, compiling and preparing necessary information, and following up & processing documents as directed.Cross train in specialized property & casualty or employee benefits functions to gain a broad awareness of all client service functions.Perform other duties and special projects as requested.In This Role You Will Need:High School Diploma or equivalent required; associate or bachelor’s degree preferred.Active Property & Casualty or Life & Health License, or the ability to obtain within 100 days of employment (limited exam attempts) and maintain in good standing.Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)Ability to organize, plan and prioritize with effective resultsIntermediate to advanced communication skills, including listening, speaking and writing.Ability to work well in a team environment.Must be legally authorized to work in the United States.Why Hylant?Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.