Client Service Associate

Jackson Hewitt - 3562; Cleveland (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within (

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt is seeking a Client Service Associate to greet customers and support office operations with a friendly, service-driven approach. You will confirm appointments, assist clients, and help distribute marketing materials in a welcoming environment.

Ideal candidates bring strong communication skills and a desire to grow in a fast-paced retail setting. Training in tax-related services is provided, supporting your career development with the company.

Qualifications

• Customer-facing role in a fast-paced retail environment.
• Basic computer skills and ability to troubleshoot.
• Experience in customer service or sales preferred, but not required.

Responsibilities

• Confirm appointments and follow up with clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.
• Provide essential support and a welcoming experience.

Skills

Interpersonal skills

Communication skills

Retail environment experience

Computer proficiency

Customer service/sales experience

Willingness to learn

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us.

No matter your work background or experience level, we welcome you.

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,