Client Service Associate

Mariner Wealth Advisors; Brentwood (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Mariner Wealth Advisors in Brentwood, MO is seeking a Client Service Associate to deliver extraordinary client service and care. You will be one of the first points of contact, building relationships and ensuring a positive experience that exceeds client expectations.

In this role you will manage a variety of administrative tasks, maintain files, assist with billing and transfers, coordinate appointments, and identify value-added services for clients.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in financial services or internships.
• Wealth management experience is a plus.

Responsibilities

• Build and maintain client relationships to aid retention and coordinate client activities.
• Maintain client files and compile quarterly asset values for billing and fees.
• Manage day-to-day office duties: scheduling, marketing, AP/AR, receptionist support.
• Understand client business needs and identify value-added services.
• Review activities for controls to prevent errors and misstatements.
• Attend client service associate meetings and training resources.
• Perform other duties as assigned.

Skills

MS Office

CRM systems (Salesforce, Redtail)

Client relationship skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

eMoney

Job description

The Client Service Associate is a critical part of the Mariner Wealth Advisors team, responsible for delivering extraordinary client service and care. As one of the first associates clients connect with, the client service associate is instrumental in making sure clients have a positive experience that exceeds their expectations. If you love building relationships, connecting with clients, managing a diversity of tasks, have a strong attention to detail, and want to be an important part of a growing team, then this opportunity is for you. The successful associate will be professional, caring, and genuinely demonstrate the highest level of client service.

Responsibilities

• Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary
• Maintain client paper files and electronic data files in a timely manner; compile quarterly asset values for billing, journals, transfers, invoicing, annuity fees, commission fees and collection consulting fees
• Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting receptionist as needed
• Understand the client's overall business needs and help identify value-added services that Mariner Wealth Advisors can provide
• Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results
• Attend and participate in learning opportunities through client service associate meetings and internal resources made available through compliance, practice management, etc.
• Perform other duties as assigned

Qualifications

• High school diploma required; bachelor's degree preferred
• Financial services experience or applicable internship experience
• Wealth management experience a plus

Skills and Knowledge

• Strong PC proficiency with MS Office Suite, CRM (Salesforce, Redtail, etc.)
• Experience with eMoney a plus
• Positive attitude toward client relations to provide exceptional, proactive client service
• Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
• Strong verbal and written communication skills are essential to effective client relationships
• Highly organized with strong analytical skills
• Able to work in a team environment

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We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.

EOE M/F/D/V