Client Service Analyst - White-Glove Wealth Support

NewEdge Capital Group; Coral Gables (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

NewEdge Capital Group in Coral Gables, FL seeks a detail‑oriented Analyst, Client Service to support Financial Advisors and the Client Service Team. You will deliver white-glove client service, handle account documents, and participate in onboarding and ongoing administration.

The role demands a Bachelor's degree and 1–2 years in financial services or client service, with strong Microsoft Office skills and excellent English communication. A collaborative, fast-paced environment awaits.

Qualifications

• Bachelor’s degree from an accredited college or university.
• 1–2 years of financial services, banking, wealth management, or client service experience.
• Strong proficiency in Microsoft Office Suite; advanced Excel preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• A positive attitude with a commitment to providing outstanding client service.
• Team-oriented mindset with strong interpersonal skills.

Responsibilities

• Serve as a primary contact for client service inquiries and requests.
• Deliver a professional, high-touch client experience.
• Assist clients with account services and capabilities (statements, online access, paperless enrollment).
• Process client service requests with complete and accurate documentation.
• Maintain client records and contact management systems.
• Prepare and process paperwork for new accounts, maintenance, insurance/annuities, 529 plans, and third-party documents.
• Support onboarding and meeting debriefing action items.
• Process banking and other client transactions per firm procedures.
• Review daily reports and alerts and take appropriate action.
• Follow firm policies, procedures, and technology systems.
• Maintain regulatory awareness and risk management.
• Assist with operational workflows to ensure accuracy and compliance.
• Enter client orders and complete paperwork when licensed.

Skills

Microsoft Office

Advanced Excel

English communication

Attention to detail

Time management

Team player

Client service

Education

Bachelor's degree

Job description

NewEdge Capital Group in Coral Gables, FL seeks a detail‑oriented Analyst, Client Service to support Financial Advisors and the Client Service Team. You will deliver white-glove client service, handle account documents, and participate in onboarding and ongoing administration.

The role demands a Bachelor's degree and 1–2 years in financial services or client service, with strong Microsoft Office skills and excellent English communication. A collaborative, fast-paced environment awaits.