Client Service Analyst III

Western Alliance Bancorporation; Baltimore (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

Great 401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bancorporation is seeking a Client Service Analyst III to manage a book of loan clients in Corporate Trust, delivering high-quality service and reporting to a diverse client base in a fast-paced environment. You will handle indenture interpretations, payment calculations, and collateral data workflows, working with asset managers, investors, auditors, and rating agencies.

The ideal candidate brings 5+ years in banking operations and strong communication skills, with a focus on

Qualifications

• 5+ years of related experience or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Knowledge of general banking operations, regulatory obligations, and compliance.
• TranStar experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Create technical report specifications from indenture language.
• Set up payment calculations in in-house systems.
• Receive, map, and reconcile periodic collateral data.
• Compile monthly, quarterly and annual payment and tax reports.
• Coordinate with operations teams to ensure correct payments.
• Perform quality control review of reports for timeliness and accuracy.
• Perform portfolio compliance tests on structured fixed income deals.
• Frequent interaction with asset managers, investors, auditors, and rating agencies.
• Lead client proposals and participate in new client onboarding.
• Read and interpret trust indentures for reporting requirements.
• Manage a book of Loan Clients in Corporate Trust.

Skills

Client relations

Financial reporting

Trust operations

Regulatory compliance

Communication skills

Independence

Education

Bachelor's degree preferred

High school diploma required

Tools

TranStar

Job description

Job Title:

Client Service Analyst III

Location:

Houston, TX

What you'll do:

As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base. You'll be assigned a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. You'll also be working on day-to-day operations and reporting delivery to those clients. You'll need minimal supervision for all the day-to-day activities being executed and you'll manage deals independently.

• Responsible for creating technical report specifications from indenture language.
• Set up payment calculations in a variety of in-house systems.
• Receive, map, and reconcile periodic collateral data.
• Compile monthly, quarterly and annual payment and tax reports.
• Coordinate with operations teams to ensure correct payments are received and made.
• Perform quality control review of reports, meeting timeliness and accuracy standards.
• Perform portfolio compliance tests on a selection of structured fixed income deals (trade testing).
• Perform quality control review of reports, meeting timeliness and accuracy standards.
• Frequent interaction with asset managers, investors, auditors, and rating agencies.
• Responsible for ensuring excellent service delivery to a book of Loan Clients in the Corporate Trust business.
• Participate in new client proposals. Lead business-related projects.
• Make tax elections, file for EIN's, and track residual holder transfers. Read and interpret trust indentures with regard to reporting requirements.
  

What you'll need:

• 5+ years of related experience or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced TranStar experience preferred.
• Intermediate speaking and writing communication skills.
  

Benefits you’ll love:

We offer all the important things you'd want - like

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation