Client Security Portfolio Director

Allied Universal; Chicago (IL); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Paid time off

Job summary

Allied Universal is hiring a Client Portfolio Director to oversee operations and teams across client locations, driving profitable growth and world-class service. You will mentor Account Managers, strengthen client relations, and monitor KPIs with our BI platform, ensuring alignment with iCARE Leadership to deliver an exceptional employee experience.

Starting salary up to $90,000 per year plus comprehensive benefits.

Qualifications

• Bachelor's degree in criminal justice, business or related field required.
• Associate’s degree with 3+ years of management experience in a high-volume environment.
• High School diploma with 5 years of management experience in a high-volume environment.

Responsibilities

• Lead and mentor Account Managers with coaching, support, and recognition while fostering accountability.
• Build, maintain and grow relationships with clients to ensure satisfaction.
• Deliver high-quality service by overseeing Account Managers and ensuring compliance with policies and regulatory requirements.
• Analyze, report and drive KPIs using Allied Universal's BI Platform.
• Identify and mitigate security risks; develop and implement security protocols and training.

Skills

Leadership

Client relations

Financial acumen

Team development

MS Office

BI tools

Education

Bachelor's degree in criminal justice, business or related field

Associate’s degree with 3 years of management experience

High School diploma with 5 years of management experience

Tools

BI Platform

Microsoft Excel

CRM software

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Leadership Position with a Growing Company!Starting Salary Up To $90,000 / Year + Benefits (Medical, Dental, Vision, Basic Life, AD&D, Disability Insurance, & PTO)Qualified Candidates Will Have Previous Security Management Experience

Allied Universal® is hiring a Client Portfolio Director. The Client Portfolio Director collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

RESPONSIBILITIES:Caring Leadership, Client Engagement, and Operational Oversight:

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate’s degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com