Client Retention Associate — Reengage Key Accounts

Alliantgroup; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance (single)

Dental Insurance

401(k) matching

PTO

Life Insurance

Disability Insurance

Onsite Gym

Group Fitness Classes

Paid Parking

Job summary

alliantgroup seeks a Client Retention Associate in Houston, TX to manage relationships with existing clients and re-engage inactive accounts. You will engage with business owners and executives, present our value through credits, incentives, and other services, and coordinate meetings and follow-ups with precision.

The role emphasizes strong communication, proactive outreach, and collaboration within a high-performance team while enabling growth across service lines and industries.

Qualifications

• Bachelor's degree required.
• 1+ year of experience in fast-paced, consultative sales or similar.
• Results-oriented with activity and revenue goals.
• Strong verbal communication, listening, and presentation skills.
• Ability to meet deadlines and adapt to changing priorities.
• Collaborative team player with receptiveness to feedback.
• Proficiency with Microsoft Office Suite and CRM tools.
• Candidate must reside or relocate to Houston, TX.

Responsibilities

• Account management of existing clients.
• Proactively reach out to inactive clients to rekindle relationships and encourage their return.
• Communicate our services and educate business owners and executives on the value we can bring (credits, incentives, and other services).
• Schedule client meetings, calls and follow-ups with attention to detail.
• Track outstanding proposals and follow up until signed.
• Maintain client relationship management (CRM) database.

Skills

Verbal communication

Presentation skills

Written communication

Time management

Team player

Relocation to Houston

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

alliantgroup seeks a Client Retention Associate in Houston, TX to manage relationships with existing clients and re-engage inactive accounts. You will engage with business owners and executives, present our value through credits, incentives, and other services, and coordinate meetings and follow-ups with precision.

The role emphasizes strong communication, proactive outreach, and collaboration within a high-performance team while enabling growth across service lines and industries.