Client Resource Coordinator

Johnson Controls; Omaha (NE); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Paid time off (10 days)

Benefits day-one (401K, medical, etc.)

Safe and collaborative team

Job summary

Johnson Controls in Omaha, NE seeks a Service Operations Coordinator to manage unscheduled and scheduled service requests. You will align technicians with customer needs, communicate plans, and ensure service quality and timely follow-up.

The role requires a high school diploma and strong organizational, communicational, and multitasking abilities, with a preference for candidates who can work independently in a collaborative environment. Competitive benefits and a supportive team await.

Qualifications

• High school diploma or equivalent required.
• Ability to perform work independently with strong organizational and detail orientation.
• Strong interpersonal skills to communicate with internal and external clients.
• Ability to manage a large and diverse set of projects with tact and persistence.

Responsibilities

• Receives customer requests for service.
• Coordinates labor scheduling for technicians.
• Communicates the action plan and services to the customer.
• Ensures work meets customer expectations and follows up as needed.
• Answers customer inquiries and escalates issues as appropriate.
• Debriefs activities daily.
• Maintains daily schedules and communicates with Technicians.
• Ensures completion within established timeframes.
• Keeps customer account information up to date in NxGen.
• Supports service visits, parts ordering, and start-up activities.
• Reviews timesheets and reconciles exceptions.
• Attends weekly planning meetings.
• Assist with time and expense reporting.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Prioritization

Education

High school diploma

Associates degree preferred

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time- 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/pdZMNrDJviY

How you will do it

• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovideddirectlyto the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

• High school diploma or equivalent required.
• Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.

What we look for

• High school diploma or equivalent required, plus a minimum of 2 years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree preferred
• Candidate should possess a background in a building management system / controls industry
• Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $28.70 - 39.47 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.