Client Representative, Commercial

Unison Risk Advisors; Cockeysville, Northern (MD, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Unison Risk Advisors in Maryland is seeking a Client Representative, Commercial, to serve as a key contact for clients, manage relationships, respond to inquiries, and support the team in delivering exceptional service while ensuring regulatory compliance.

The role emphasizes maintaining policy documents in EPIC, processing renewals and endorsements, and coordinating with client managers to address inquiries, renewals, and billing in a timely manner.

Qualifications

• High School diploma or GED plus at least 2 years of insurance experience.
• Maintain client-centric focus and meet internal/external expectations.
• Strong MS Office and documentation skills.

Responsibilities

• Develop thorough understanding of client businesses and industries.
• Manage the client service cycle and monitor timeframes and renewal deadlines.
• Respond timely to client inquiries and agency/ company requests.
• Assist in preparing insurance submissions as directed by Client Manager or Client Executive.
• Review, order, and document renewals according to agency procedures; investigate non-renewals.

Skills

Client relationship management

Communication skills

Time management

Attention to detail

Team player

Proactive

Independent work

Microsoft Office

Education

High School diploma or GED

Bachelor's degree preferred

Tools

EPIC system

Carrier websites

Job description

Client Representative, Commercial

Job Summary

The Client Representative(CR)serves as a key point of contact for clients with the agency. This role involvesmanaging client relationships, responding to inquiries, processing policy changes, and supporting the team in delivering exceptional service. The CR ensures that client needs are met efficiently and accurately whilemaintainingcompliance with industry regulations.

Essential Functions

• Developthoroughunderstanding of client businesses, their policies,practicesand industries.
• Manage the client service cycle andmonitortimeframesand renewal deadlines.
• Respondtimelyto client inquiries, incoming agency managementsystemand company requests.
• Assist in preparing insurance company submissions as directed by Client Manager or Client Executive.
• Review,order, and documentrenewals according to agency procedures.Investigate non-renewals.
• Review policy documents for accuracy prior to customer delivery.
• Maintain EPIC agency management system with up-to-date informationregardingthe clients’ current policycoverage(e.g.coverage limits, endorsements, driver/vehicle lists, certificate holders, etc.)
• Maintain activity system within EPIC on outstanding endorsements, correspondence, audits, reports, reporting form coverage, claims and follow up on overdue and suspense items;assistinmaintainingexpirationcontrol log
• Rateand issue policies and endorsements through carrier websites.
• Prepare and ensure delivery of certificates, account summaries (to include premium and loss experience as well as coverage), endorsements, policies, lost policy releases, FR19s, auto identification cards, and account balance statuses when requested. Initiate correspondence with companies and clients
• Process and follow up with clients on cancellation/late notice and reinstatement requests.
• Prepare billing following the agency’s credit and collection policies.
• Assistin handling promptreviewsof all audits (rates,payrollsand/sales). Arrange for corrections withcustomerandcompanyto protect collection.
• Assistin the reporting of claims for clients and update EPIC with the claim information
• Maintain basic knowledge of insurance/area of specialty.
• Understand and stay current with technical and professional standards.
• Service clientsin accordance withPAR E&O professional service standards, E&OPlusquality management guidelines,legal and regulatory requirements,and other practice guidelines.
• Provideexcellentcustomer service both internally and externally.
• Maintain a thorough understanding of carrier practices, agency management systems, and underwriting requirements.
• Keep Client Managers, Client Executives and Risk Advisors fully informed of all-important activities and potential problems on the accounts.
• Identifycross-selling opportunities.
• Additionaljob duties as assigned.

Minimum Education / Abilities / Skills

• High School diploma or GED, plusatleast2years of insurance experience with handling accounts ata high levelof responsibility.
• Maintain aclient-centric focus; is highly responsive to internal and external stakeholders’ needs and can manage/meet/exceedexpectations.
• Teamplayerwith a positive attitude and willingness to learn; work collaboratively with internal and external stakeholders.
• Ability to work independently with limited supervision.
• Ability to learnthird-partycomputer programs/websites.
• Possessthe following skills:
• Strong oral and written communication
• Proactivity
• Critical thinking
• Organization and time management
• Accounting and analytical
• Strong attention to detail
• Project management
• Demonstrates accountability, works well under pressure, and can meet deadlines and deliverables.
• Projects confidence in interactions with colleagues and clients.
• Contribute to team efficiency by sharing knowledge and best practices.
• Proficient with Microsoft Office Suite.

Additional Qualifications

• Possessappropriate, jurisdictional licenses – Property and Casualty
• Experience with Applied EPIC is desired but notrequired.
• Bachelor’sdegree in business orotherrelatedfieldis preferred.