Client Relationship Specialist – In-Branch Banking

Bank of America; Tennessee; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in the United States is seeking a customer-focused associate to engage clients in the lobby and assist with self-service transactions, including mobile banking and ATMs. You will process cash transactions accurately while building relationships to help clients reach their financial goals.

Strong communication, problem-solving, and the ability to work weekends or extended hours at multiple centers are required. Benefits are offered and pay transparency applies.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and teamwork.
• Able to learn and adapt to new information and technology platforms.
• Confident in educating clients on self-service banking options.

Responsibilities

• Executes the bank's risk culture and drives operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes to act in clients' and the bank's best interest.
• Grows knowledge by partnering with experts in lending and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development Pipeline Mana...

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a customer-focused associate to engage clients in the lobby and assist with self-service transactions, including mobile banking and ATMs. You will process cash transactions accurately while building relationships to help clients reach their financial goals.

Strong communication, problem-solving, and the ability to work weekends or extended hours at multiple centers are required. Benefits are offered and pay transparency applies.