Client Relationship Specialist — Growth & Employee Discount

Talbots; Southern Pines (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount 50-70%

Referral incentives

Travel and shopping discounts

Job summary

Talbots in Southern Pines, NC is seeking a part-time store associate to deliver exceptional customer experiences and build lasting relationships. You will welcome customers, understand their needs, and guide wardrobe purchases using current fashion trends.

This role requires outstanding communication, teamwork, and the ability to work a flexible schedule including evenings and weekends. You will navigate POS systems, manage stock, and participate in community events to promote the Talbots brand.

Qualifications

• Strong ability to build relationships with customers and community.
• Excellent written and verbal communication skills; high integrity.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community/store activities and events that promote the Talbots Brand.
• Professionally represent the brand image.

Skills

Customer relationship

Communication

Teamwork

Organization

Education

High school diploma (or equivalent)

Tools

POS/iPad systems

Job description

Talbots in Southern Pines, NC is seeking a part-time store associate to deliver exceptional customer experiences and build lasting relationships. You will welcome customers, understand their needs, and guide wardrobe purchases using current fashion trends.

This role requires outstanding communication, teamwork, and the ability to work a flexible schedule including evenings and weekends. You will navigate POS systems, manage stock, and participate in community events to promote the Talbots brand.