Client Relationship Specialist

Cornerstone Advisors - Ensure You'll Endure™; Allentown (Lehigh County); On-site; USD 35,000 - 55,000; Full time

Job summary

Cornerstone Advisors - Ensure You'll Endure™ in Allentown, PA is seeking a Client Relationship Specialist to deliver best-in-class service to ultra-high-net-worth clients, focusing on life insurance portfolio reviews and complex planning support.

This role requires exceptional attention to detail, independent work style, and professional interaction with clients, advisors, and carriers to manage documentation, confidentiality, and timely deliverables.

Qualifications

• Outstanding organization and priority-setting skills, displaying a sense of urgency to meet deadlines and follow through on multiple tasks and projects simultaneously
• High level of attention to detail
• Strong PC Skills – Microsoft Office (Word, Excel, PowerPoint, Visio), Internet & CRM
• Excellent verbal and written communication skills
• Proactive, self-motivated, able to learn, retain, and apply knowledge quickly
• Ability to work independently and perform well in a fast-paced environment, displaying a sense of urgency
• Demonstrate independent judgment and well-developed emotional intelligence
• Commitment and dedication to client service excellence and comfortable communicating with high-net-worth individuals
• Professional interpersonal skills and team-oriented
• High level of discretion and able to maintain confidentiality
• MS Windows, Office, and internet proficiency required
• Life Insurance background preferred
• Experience with data analysis is useful

Responsibilities

• Provide a high level of quality client service.
• Manage multiple tasks accurately and completely while documenting and maintaining deadlines.
• Complete Tickler Reports and related communications by a specific date each month.
• Set up and maintain Split Dollar policies.
• Prepare initial letters as needed.
• Prepare Split Dollar Agreements, Split Dollar Spreadsheets, gifting charts, and other documentation if applicable to the client.
• Research and evaluate requests from clients and shareholders. Understand and perform research at various complexity levels for existing policies regarding requests (such as loan availability, form retrieval, change of VUL allocation, o/b forms).
• Perform necessary changes, maintain, and organize internal client files and systems to support requests, obtain and process forms, handle follow-up from carriers and/or clients, and complete other necessary tasks within satisfactory time frames.
• Produce and analyze In-force Client Reviews.
• Run and analyze in-force illustrations within predetermined timelines.
• Collect client data and analyze current and recommend changes to support the estate planning and insurance program.
• Communicate to clients, shareholders, and advisors research findings, changes, requests, other information and data requested and as appropriate.
• Process and analyze the variable reports annually on policy anniversary.
• Update Excel spreadsheets with a high level of accuracy with appropriate information using annual reports.
• Process yearly cash value reporting for corporate and individual policies as requested from clients or appearing on the monthly Tickler Report.
• Maintain awareness of workflow in the department.
• Provide support for other members of CRT as necessary.

Skills

Organization

Attention to detail

MS Office

Communication skills

Self-motivation

Interpersonal skills

Discretion

Client service

Tools

Microsoft Office

CRM

Excel

Word

Visio

Job description

The Client Relationship Specialist will use their knowledge of life insurance and client service experience to follow our processes and procedures and prepare client deliverables to provide best-in-class service to our ultra-high-net-worth clients. Main responsibilities include completing life insurance portfolio reviews and executing projects/tasks that will keep the client’s portfolio aligned with their custom-designed planning.

This person must have an exceptional level of attention to detail, can change work focus quickly while maintaining accuracy, and independently organize work while staying on track with priorities. Interacting and communicating in a professional manner successfully and effectively with clients, advisors, and producers to coordinate and implement intermediate to complex plan designs while keeping information and data confidential are critical given the nature of the position and work.

Compensation

$35,000 - $55,000 yearly

Qualifications

• CORE COMPETENCIES:
• Outstanding organization and priority-setting skills, displaying a sense of urgency to meet deadlines and follow through on multiple tasks and projects simultaneously
• High level of attention to detail
• Strong PC Skills – Microsoft Office (Word, Excel, PowerPoint, Visio), Internet & CRM
• Excellent verbal and written communication skills
• Proactive, self-motivated, able to learn, retain, and apply knowledge quickly
• Ability to work independently and perform well in a fast-paced environment, displaying a sense of urgency
• Demonstrate independent judgment and well-developed emotional intelligence
• Commitment and dedication to client service excellence and comfortable communicating with high-net-worth individuals
• Professional interpersonal skills and team-oriented
• High level of discretion and able to maintain confidentiality
• Education and Experience:
• MS Windows, Office, and internet proficiency required
• Life Insurance background preferred
• Experience with data analysis is useful
• JOB CONDITIONS AND ENVIRONMENT:
• Normal in-office environment. This is not a remote position, although there may be the opportunity to work remotely on occasion as determined by senior management.
• Extensive PC work with repetitive motions of the hands and wrists and prolonged sitting.

Responsibilities

• DUTIES AND RESPONSIBILITIES:
• Provide a high level of quality client service.
• Manage multiple tasks accurately and completely while documenting and maintaining deadlines.
• Complete Tickler Reports and related communications by a specific date each month.
• Set up and maintain Split Dollar policies.
• Prepare initial letters as needed.
• Prepare Split Dollar Agreements, Split Dollar Spreadsheets, gifting charts, and other documentation if applicable to the client.
• Research and evaluate requests from clients and shareholders. Understand and perform research at various complexity levels for existing policies regarding requests (such as loan availability, form retrieval, change of VUL allocation, o/b forms).
• Perform necessary changes, maintain, and organize internal client files and systems to support requests, obtain and process forms, handle follow-up from carriers and/or clients, and complete other necessary tasks within satisfactory time frames.
• Produce and analyze In-force Client Reviews.
• Run and analyze in-force illustrations within predetermined timelines.
• Collect client data and analyze current and recommend changes to support the estate planning and insurance program.
• Communicate to clients, shareholders, and advisors research findings, changes, requests, other information and data requested and as appropriate.
• Process and analyze the variable reports annually on policy anniversary.
• Update Excel spreadsheets with a high level of accuracy with appropriate information using annual reports.
• Process yearly cash value reporting for corporate and individual policies as requested from clients or appearing on the monthly Tickler Report.
• Maintain awareness of workflow in the department.
• Provide support for other members of CRT as necessary.
• ADDITIONAL JOB NOTES:
• Position has a high level of complexity.
• Tasks involve detailed components requiring strong attention to detail and accurate completion of work.
• Fast-paced environment with changing priorities.
• Organizes work tasks/projects and priorities based on deadlines.
• Works independently with minimal supervision.
• Balance of 1-on-1 training and self-study with reading and video.
• Extensive CRT work.
• Significant contact with clients, carriers, and client advisors via telephone.