Client Relationship & Service Associate

711 MS Smith Barney, LLC; Latham (NY); On-site; USD 35,360 - 90,000; Full time

Job summary

Morgan Stanley in New York seeks a Registered Client Service Associate to strengthen client relationships, onboard accounts, and process requests while supporting Financial Advisors with planning materials and client meetings.

The role requires excellent writing, client service, and organizational skills, plus knowledge of banking and investment products. You will collaborate across teams, handle documentation, and contribute to growth efforts in a fast-paced environment.

Qualifications

• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Two or more years of industry experience preferred.
• High School Diploma/Equivalency; college degree preferred.
• Strong industry, product, and branch procedures knowledge.
• Exceptional writing, interpersonal, and client service skills.

Responsibilities

• Develop and strengthen new and existing client relationships through active communication, processing requests, resolving inquiries, providing guidance, and ensuring key information and documentation remain current.
• Identify and assist with firm services and solutions that support clients’ needs, including banking products, digital offerings such as Morgan Stanley Online and Morgan Stanley Mobile, and secure platforms.
• Confirm authorization and authenticate clients when processing requests.
• Onboard and maintain client accounts, collect required documentation, assess risk, process money movement transactions, and handle estate needs.
• Input orders at the direction of clients or Financial Advisor(s); discuss reinvestment options, corporate actions, and financial plans with clients at the direction of Financial Advisors.
• Prepare financial plans, client reports, and other materials for client meetings.
• Review and take appropriate action on client account alerts.
• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model.
• Support the team’s marketing strategy by maintaining marketing materials and planning client events and seminars.
• Actively engage in training and education programs, including firm strategic priorities, professional development, and platform updates, and attend scheduled training calls.
• Perform administrative duties that support Financial Advisors in daily business practices, such as telephone coverage, business travel arrangements, coordination of client meetings, and preparation of travel & expense reports.
• Proactively participate in firm initiatives directed by local management.
• Seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors.

Skills

Strong communication

Client service

Interpersonal skills

Detail-oriented

Organizational skills

Microsoft Office

Education

High School Diploma/Equivalency

College degree preferred

Tools

Microsoft Office

Job description

Morgan Stanley in New York seeks a Registered Client Service Associate to strengthen client relationships, onboard accounts, and process requests while supporting Financial Advisors with planning materials and client meetings.

The role requires excellent writing, client service, and organizational skills, plus knowledge of banking and investment products. You will collaborate across teams, handle documentation, and contribute to growth efforts in a fast-paced environment.