Client Relationship Senior Specialist

Davis Wright Tremaine LLP; Seattle (WA); Híbrido; USD 102.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and vision insurance plans

2 paid volunteer days

Dental plan

Fertility and adoption benefit

Sabbatical after 13 years

Tuition reimbursement

Commuter benefits

Retirement contribution

Descripción de la vacante

Davis Wright Tremaine LLP is seeking a Client Relationship Senior Specialist to support client teams in Seattle or Portland. This role partners with Senior Manager of Client Experience and client leadership to drive service excellence.

You will manage day-to-day client interactions, coordinate meetings, and help identify opportunities to deepen client partnerships. The position is hybrid with three days remote and two in-office, based in the Pacific Northwest.

Formación

• 4+ years’ experience in a law firm or similar professional services environment.
• Bachelor’s degree required; JD, Master’s degree in Professional Studies, Business Administration, or relevant advanced degree a plus.
• Demonstrated understanding of the business of law, including alternate fee arrangements in the service industry.

Responsabilidades

• Coordinate content creation for monthly, quarterly, and annual client team meetings and highlight milestones and goals.
• Gather information from attorneys, practice groups, and business professionals to support client initiatives.
• Support relationship team in identifying client service opportunities and responding to client requests.
• Coordinate client events, CLEs, and other client engagement activities.
• Assist with development and maintenance of client scorecards and performance metrics.

Conocimientos

Client management

Operations management

Business development

Communication

Team collaboration

Educación

Bachelor's degree

JD or related advanced degree

Herramientas

Microsoft Outlook

Excel

Word

OneNote

Descripción del empleo

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Relationship Senior Specialist to join our team in our Seattle or Portland offices. We offer a hybrid work engagement with three days of remote work, and two days in-office.

The Client Relationship Senior Specialist will work directly with the Senior Manager of Client Experience, relationship partners, and Client Experience team for one or more of the firm’s largest clients to help the firm provide differentiated service. This role will collaborate with partners, project teams, staff departments, and client leadership to deliver operational excellence, manage day-to-day client interactions, and increase client satisfaction.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a Typical Day You Will

Client Team Support

• Coordinate the content creation for monthly, quarterly, and annual client team meetings, highlighting milestones and successes, improved efficiencies, pro bono projects, and other strategic goals
• Gather information from attorneys, practice groups, and business professionals to support client initiatives
• Support relationship team in identifying client service opportunities and responding to client requests
• Support internal processes, as requested, related to alternative fee arrangement negotiation
• Build deep, direct relationships with the client’s legal business and operations teams
• Coordinate client events, CLEs, and other client engagement activities

Growth Management

• Participate in strategic business development planning, consultation, and execution for the clients
• Support lawyers and business development team in identifying and responding to opportunities for new work
• Coordinate and plan client engagement and business development events, including invite list development, marketing, vendor management, and execution
• Assist with the development and maintenance of client scorecards and performance metrics

Service Delivery

• Support the Client Experience Sr. Manager with monitoring and ensuring compliance with reporting requirements and outside counsel guidelines
• Facilitate the timely distribution of client-related information, updates, and action items across client teams to promote effective coordination and execution
• Support driving service innovation for the client in partnership with legal teams, legal project teams, and other staff departments to deliver service more efficiently, effectively, and profitably
• Assist with client satisfaction surveys, interviews, and feedback collection efforts
• Partner with Client Experience Legal Project Managers, Practice Managers, and others around the firm to share best practices, cross-selling opportunities, and business development opportunities

Join Us If You Have

• 4+ years’ experience in a law firm environment or similar professional services industry; client management, operations management, and business development experience preferred
• Bachelor’s degree required; JD, Master’s degree in Professional Studies, Business Administration, or relevant advanced degree a plus
• Demonstrated understanding of the business of law, including alternative fee arrangements in the service industry (understanding of law firm pricing models and economics a plus)
• Experience presenting to small groups and decision-makers
• Demonstrated ability to collaborate with and guide decision-makers on strategic decisions
• Demonstrated ability to handle multiple projects simultaneously with high attention to detail
• Excellent written, verbal, and interpersonal communication skills, including ability to establish and maintain effective working relationships with clients and firm leadership
• Proficiency with legal technology tools such as matter management, document automation, and/or document review software, or skills with similar tools from other industries that demonstrates an ability to learn and use new technology preferred
• High proficiency with Microsoft Outlook, Excel, Word, and OneNote
• Ability to read and write in English

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

The annualized salary range for this position in Washington is $102,000 to $115,000. Actual pay will be adjusted based on the candidate’s education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

Davis Wright Tremaine LLP fosters a culture where all talented individuals—including those who are traditionally underrepresented in the legal profession—can have, and can see, paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm’s commitment to DEI here: www.dwt.com/dei

Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email [email protected].