Client Relationship Manager I - ACA (Remote)

CareFirst; Baltimore (MD); Remote; USD 43,000 - 79,000; Full time

Job summary

CareFirst is seeking a detail‑oriented support specialist to assist licensed brokers and agents with onboarding, enrollment, and benefits administration for individual ACA business. You will respond to routine inquiries, document issues, and help coordinate licensing, commissions, and compliance tasks with accuracy and timely follow‑up.

In this role, you’ll prepare sales and educational materials, support meeting logistics, and assist call center operations while collaborating with internal

Qualifications

• Education: High School Diploma or GED.
• 3 years experience in sales, sales support, implementation, benefit administration or customer service.

Responsibilities

• Respond to routine service questions related to broker onboarding and licensing, enrollment, billing, commissions, and related administrative processes.
• Document and track client and broker issues, enrollment activity, licensing and compliance documents, commissions inquiries, and data in internal systems; assist with data maintenance and reporting.
• Provide logistical and administrative support for onboarding, enrollment, renewal, and educational activities; coordinate meetings and support call center activities.

Skills

Communication

Customer service

Problem solving

Organization

MS Word

MS Excel

PowerPoint

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Resp & Qualifications

PURPOSE:

Support licensed insurance brokers and agents in sales servicing individual ACA business by providing timely, accurate assistance with onboarding, commissions, enrollment, issue resolution, and compliance requirements.

ESSENTIAL FUNCTIONS:

• Supports client and broker inquiries by responding to routine service questions related to broker onboarding and licensing, benefit administration, enrollment and applications, billing, claims, commissions, and related administrative processes. Provides ongoing broker communication and support using established procedures, reference materials, and internal systems to provide accurate and timely responses, escalating complex issues to senior team members as needed.
• Assists in documenting and tracking client and broker issues, enrollment activity, licensing and compliance documentation, commission inquiries, and other required data in internal systems. Collaborates with internal partners to ensure timely resolution and follows up to confirm closure, under the guidance of more experienced team members. Supports reporting and data maintenance activities and assists clients and brokers with routine questions related to technology, systems, and tools.
• Participates in maintaining positive client and broker relationships by supporting communication efforts and preparing sales, marketing, educational, and presentation materials for client and broker meetings. Provides logistical and administrative support for client and broker onboarding, enrollment, renewal, and educational activities. Coordinates meeting scheduling, prepares presentation materials, assists with follow-up communications, and provides support and oversight for call center activities, including helping track inquiries and coordinating follow-up or escalation as appropriate.

QUALIFICATIONS:

Education Level : High School Diploma or GED.

Experience: 3 years experience in sales, sales support, implementation, benefit administration or customer service is required.

Preferred Qualifications:

• Experience in a sales administration role.
• ACA experience.

Knowledge, Skills and Abilities (KSAs):

• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients and prospects concerning employee benefit lines of coverage.
• Ability to solve problems, strong organizational skills, detailed oriented, responsive and self-motivated, works independently as well as part of a team.
• Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred.
• Knowledge of production information, technology and new legislation.

Salary Range: $43,344 - $79,464

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

ACA Individual Sales

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship