Client Relationship Manager

Mayo Clinic; Rochester (MN); Remote; USD 105,000 - 148,000; Full time

Job summary

An established industry player seeks a Client Relationship Manager to foster strong connections between its platform and healthcare staff. This role emphasizes emotional intelligence and strategic collaboration, ensuring client satisfaction and retention. The ideal candidate will have a background in account management and healthcare, with excellent communication skills to facilitate effective interactions. Join a forward-thinking organization committed to employee development and client success, offering competitive compensation and comprehensive benefits while allowing you to work remotely from anywhere in the U.S.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Package

Flexible Spending Accounts

Health Savings Accounts

Qualifications

• Bachelor's degree in Business Administration or related field with 3 years of experience.
• Master's degree with 1 year of experience in healthcare operations preferred.

Responsibilities

• Develop and maintain relationships between Mayo Clinic Platform and staff.
• Manage client expectations and coordinate professional services.

Skills

Account Management

Client Relationship Management

Communication Skills

Organizational Skills

Project Management

Education

Bachelor's degree in Business Administration

Master's degree in Business Administration

Job description

City Rochester

State MN

Remote YES

Department Mayo Clinic Platform

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

The primary responsibility of the Client Relationship Manager is to develop and maintain the relationship between Mayo Clinic Platform and Mayo Clinic staff across the practice, research, and education shields. The Client Relationship will be expected to fully understand the products/services as part of the assigned programs. A successful Client Relationship Manager will also have the necessary emotional intelligence to successfully navigate collaborations and drive advancements in strategic priorities for Mayo Clinic. This will include interfacing with the other Mayo Clinic Platform delivery and development teams, and managing go-live and onboarding activities, and resolving issues. The Client Relationship Manager will be engaged early in the development of the relationship between Mayo Clinic Platform and Mayo Clinic, interfacing with the Prospecting, Due Diligence, Sales, and Implementation teams to ensure a solid foundation is established to enable a successful long-term relationship. During the onboarding process, the Client Relationship Manager will be established as the primary point of contact between Mayo Clinic Platform and Mayo Clinic. As a result, the Client Relationship Manager is responsible for promoting and instilling Mayo Clinic's core values within the relationship. The Client Relationship Manager will continue as the primary point of contact throughout the relationship to ensure overall alignment with strategy. The Client Relationship Manager will report regular status updates to Mayo Clinic Platform and Mayo Clinic and is accountable for accurate billing / timely payment of invoices. Must be able to effectively manage time and priorities across multiple clients. The Client Relationship Manager will be expected to manage client expectations and to promote and coordinate professional services to deliver value add solutions to the client. Key success metrics: client satisfaction, client retention, product utilization, revenue growth, expense management, and maintaining account management discipline.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Management, Healthcare or related field with 3 years of experience in healthcare operations or clinical care, account management, client/customer service or sales within the healthcare, or health-related business.
• OR master’s degree in Business Administration, Sales Marketing, Management, Healthcare or related field with 1 year of experience in healthcare operations or clinical care, account management, client/customer service, or sales within healthcare or health-related business.
• Proven success interacting with all levels of key decision-makers both externally and internally to meet client and organizational needs.
• Excellent oral and written communication skills to effectively facilitate meetings, deliver presentations, craft proposals, and communicate clearly and succinctly.
• Must be proficient in English
  
  

Experience in clinical operations is preferred for Account Managers reporting to Provider Market. Experience with technical products is preferred for Account Managers reporting to Services. Strong organizational and project management skills. Must maintain a high-level of integrity and be self-motivated to work independently. Additional consideration will be given to candidates with a proven track record of successful account management experience.

Exemption Status

Exempt

Compensation Detail

$105,352 - $147,472 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday , Normal Business Hours 100% Remote. This position may work remotely from any location within the US. 10%+ travel may be required This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Weekend Schedule

Not Applicable

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Julie Melton