Client Relationship Manager

Work With Your Handz; Haymarket (VA); Remote; USD 80,000 - 120,000; Full time

Job summary

A boutique recruitment agency is seeking a Client Relationship Manager. In this fully remote role, you'll leverage your recruiting and client management experience to monitor account health and build long-term relationships with clients. The ideal candidate has a strong background in the skilled trades industry and excellent communication skills. Compensation includes a base salary of $80,000 and additional benefits.

Benefits

401(k) with company match

50% company-paid health insurance

Vision and dental insurance

Two weeks paid time off

Company-provided laptop

Monthly cell phone stipend

Qualifications

• 3+ years of recruiting experience required.
• 2+ years in client relationship management.
• Tech-savvy with reporting abilities.
• Experience in skilled trades is highly preferred.

Responsibilities

• Serve as main point of contact for assigned accounts.
• Monitor client health and performance metrics.
• Identify and pursue upsell opportunities.
• Resolve client issues with leadership support.

Skills

Recruiting experience

Client relationship management

Communication skills

Organizational skills

Problem-solving skills

Tech-savvy

Tools

ATS

CRM

Reporting tools

Job description

Client Relationship Manager

Remote | Full-Time | Recruiting Industry

About Work With Your Handz

Work With Your Handz is a boutique recruitment agency specializing in skilled trades, direct hire, contract-to-perm, and executive recruiting. We are a fast-growing, people-first organization that partners with clients nationwide to help them attract, hire, and retain top talent.

The Role

We are seeking a Client Relationship Manager to join our team. This role requires prior recruiting and client relationship management experience and will be critical in ensuring our clients’ success, growth, and satisfaction. The Client Relationship Manager will serve as the primary point of contact for clients, monitor account health, and partner closely with our recruiting team to deliver results.

Key Responsibilities

• Serve as the main point of contact for assigned accounts.

• Monitor client health, satisfaction, and performance metrics to ensure success.

• Maintain a consistently high Net Promoter Score (NPS).

• Identify and pursue upsell opportunities across service lines.

• Partner closely with recruiters and the Recruiting Manager to ensure fulfillment of client needs.

• Manage client expectations and resolve issues with support from leadership.

• Build and maintain long-term relationships to drive retention and account growth.

Requirements

• 3+ years of recruiting experience.

• 2+ years in client relationship management.

• Experience managing both large and small accounts.

• Experience in the skilled trades industry highly preferred

• Tech-savvy, with the ability to build reports and use multiple systems (ATS, CRM, reporting tools).

• Strong communication, organizational, and problem-solving skills.

• Proven ability to work in a metrics-driven environment, monitoring KPIs such as NPS, client retention, and upsell conversion.

• Alignment with Work With Your Handz hiring principles: Integrity, Intelligence, and Energy.

Compensation and Benefits

• Base salary: $80,000.

• On-target earnings: $120,000+.

• 401(k) with company match.

• 50% company-paid health insurance.

• Vision and dental insurance offered.

• Two weeks paid time off.

• Company-provided laptop and monthly cell phone stipend.

• Fully remote work environment.

At Work With Your Handz, we hire and build careers on the principles of Integrity, Intelligence, and Energy. If you bring these values to your work, we want to hear from you

The compensation for this position is expected to be $80,000 per year. This is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.