Client Relationship Lead

Saks Fifth Avenue; Town of Alto (WI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus in the United States seeks a Client Relationship Lead to drive growth and relationships for targeted client segments at the store level. You will enable associates to cultivate and strengthen connections with Neiman Marcus clients.

You will oversee MVC client strategies, monitor KPIs, and collaborate with Brand Experience to deliver in-store experiences and PCR programs. A luxury retail background is preferred, with a flexible schedule required.

Qualifications

• 2–4 years of luxury retail fashion experience preferred.
• 4-year degree preferred.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Motivated and results driven.
• “Win together” mentality.
• Basic proficiency with MS Office; advanced proficiency in Excel preferred.
• Roles may require standing, lifting up to 10 pounds.
• Associates must be willing to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Become an expert on the top % MVC clients within the Store and/or Market.
• Cultivate relationships with all client segments within the store/market.
• Engage directly with clients to support client development efforts.
• Develop and deploy tactics to achieve Client Development KPIs with Brand Experience.
• Oversee MVC clients and strategies supporting retention, migration, and growth.
• Monitor Client Development KPIs for new and existing customers, focusing on two-channel customers.
• Lead Client Development initiatives in Store or Market with Store Leadership Team.
• Leverage the Connect app to deepen relationships.
• Identify opportunities to deepen relationships with top clients for PCR programs and experiences.
• Assist Brand Experience in coordinating in-store experiences.

Skills

Excellent communication

Attention to detail

Motivated and results driven

Teamwork mentality

MS Office / Excel

Education

Bachelor's degree preferred

Tools

MS Office

Excel

Job description

Salary Range $22.03 - $27.54*

WHO WE ARE

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.

WHAT YOU WILL DO

• Become an expert on the top % MVC clients within the Store and/or Market
• Cultivate relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
• Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)
• Monitors Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two-channel customers
• Drives all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team
• Leverage and use the Connect app as a key enabler to deepen and build relationships
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Assists and partners with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.)

WHAT YOU WILL BRING

• 2-4 years of experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• Motivated and results driven
• “Win together” mentality
• Basic proficiency with MS Office Product Suite, advances proficiency in Excel preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.