Client Relationship Expert - Rodeo Drive

Valentino; Los Angeles (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate $30–$35 plus  

Clothing allowance

Medical, dental, vision benefits

Paid Time Off (PTO)

401(k) with company match

Career growth opportunities

Employee discounts and exclusive store

Job summary

Valentino Rodeo Drive boutique seeks a Client Relations Expert to drive a premier client experience. You will cultivate a portfolio of VIC and luxury clients, delivering personalized service across all touchpoints of the client journey.

The role requires deep ties to the Los Angeles luxury community, proven luxury retail success, and the ability to grow business through client development and networking. Expect high-touch interaction and exclusive Valentino experiences.

Qualifications

• Candidates must have luxury retail experience and a strong network in the Los Angeles market.
• Proven ability to grow a high-value client book and deliver personalized service.
• Comfort with commission-based incentives and high-touch client engagement.

Responsibilities

• Build, nurture, and manage relationships with the boutique's high-value clients.
• Analyse client behaviour to provide strategic insights for regional teams.
• Drive sales and contribute to store performance through strategic cross-selling.
• Collaborate on events and city activations to reinforce brand loyalty.
• Utilize store tools to streamline activities and ensure flawless client journeys.

Skills

Luxury retail sales

Client development

Relationship management

Networking

Brand ambassador

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Job description

WHY WORK FOR VALENTINO

VISION: To stand as the Italian Maison de Couture, inspiring desire and redefining elegance through humanism and creativity.

MISSION: To craft unique experiences that celebrate couture manners, creating lasting bonds through care and intimacy.

WHO ARE WE LOOKING FOR

We are seeking a highly connected Client Relations Expert for our Rodeo Drive boutique, with an established luxury client book and strong relationships within the Los Angeles market. This individual will serve as the ultimate ambassador of Valentino, cultivating and growing a portfolio of VIC and high-spending clients while delivering an exceptional and personalized experience at every touchpoint of the Valentino Client Journey.

The ideal candidate possesses a proven track record in luxury retail sales, deep ties to the LA luxury community, and the ability to drive significant business through client development, networking, and relationship management. They embody the Maison's values, elevate the client experience, and set the standard for client engagement and loyalty.

What We Offer

• Competitive hourly rate: $30.00 - $35.00 per hour, plus commission
• Clothing allowance
• Comprehensive medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities with a global luxury fashion house
• Employee discounts and exclusive Valentino experiences

Job Responsibilities:

CLIENTELING

• Build, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points.
• Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies.

SALES & KPIs

• Sales Achievement: Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities.

EVENTS SUPPORT

• Collaborate with the Store Manager to execute in-store events and city-specific client activations, ensuring they align with Valentino's brand image and values, while addressing local market dynamics.
• Actively participate in events, offering high-touch interactions that enhance client experiences and reinforce brand loyalty.

TEAM

• Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values.

CORE COMPETENCIES

• Client Relationship Management: Ability to build and sustain strong, long-term relationships with high-value clients, fostering loyalty and identifying opportunities for growth within the portfolio.
• Strategic Insight & Collaboration: Ability to analyze client trends and provide strategic insights, collaborating effectively with the team manager and other stakeholders (where applicable)
• Sales & KPI Performance: Ability to drive exceptional sales results by leveraging advanced clienteling techniques and optimizing KPI performance, ensuring alignment with business objectives.
• Product Expertise & Storytelling: Ability to demonstrate expert knowledge of Valentino creations, effectively communicating their unique stories to enhance client engagement and reinforce brand identity.
• Operational Excellence: Ability to ensure full compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the overall client experience.

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.