Client Relationship Coordinator

Alera Group, Inc.; Wethersfield (CT); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

401(k) plan with employer match

PTO and holidays

Job summary

Alera Group, a national broker, is seeking a Client Relationship Coordinator for Wealth Services. In this on-site role you will support client relationships, assist financial advisors, and help deliver comprehensive wealth strategies.

You will coordinate schedules, book appointments, enter data into the CRM, and help ensure a positive client experience across multiple locations. The role requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Experience in appointment scheduling, inside sales, or client relationship management.
• Strong communication and follow-through skills.
• Ability to build rapport and schedule/retain clients.
• Excellent organizational and time management skills.
• Ability to work independently and manage multiple priorities.
• Results-oriented with goal focus.

Responsibilities

• Build relationships with prospective clients through proactive outreach.
• Coordinate calendars and book appointments for financial advisors.
• Match clients with appropriate advisors based on need.
• Maintain follow-up with prospects and clients through engagement.
• Support compliance and data accuracy in CRM records.

Skills

Appointment scheduling

Inside sales

Client relationship management

Communication

Organizational skills

Time management

Independent work

Goal-oriented mindset

Education

Bachelor's degree

Financial services experience

Salesforce experience

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Client Relationship Coordinator – Wealth Services

At Alera Group, our Wealth Services team supports individuals and families in building, protecting, and transferring wealth through comprehensive financial planning and investment strategies. We’re seeking a Client Relationship Coordinator who will contribute to client relationships, financial strategy, and operational excellence.

Location - On-Site

About Alera Group

Founded in 2017, Alera Group has grown to become the 12th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

Why Alera Group

• Meaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

Client Experience & Advisory Support

• Build relationships with prospective clients through proactive outreach and engagement
• Coordinate schedules and book qualified appointments for financial advisors
• Ask thoughtful questions to understand client needs and ensure appropriate advisor matching
• Maintain consistent follow-up with prospects and clients throughout the engagement process
• Support a positive and professional experience for prospective and existing clients

Operational & Compliance Excellence

• Accurately enter and maintain prospect and client information within the CRM system
• Coordinate advisor calendars and appointment scheduling across multiple locations
• Track outreach activities and maintain organized records of client interactions
• Support marketing and prospecting initiatives through accurate documentation and follow-through
• Ensure data integrity and adherence to company processes and procedures

Growth & Retention

• Generate qualified appointments through marketing and prospecting efforts
• Contact, qualify, and schedule prospective clients for advisor meetings
• Attend seminars and educational workshops and assist with event coordination
• Help convert prospects into long-term clients through effective follow-up and relationship building
• Work proactively to support business development goals and department objective

Qualifications

What You Bring

Required

• Previous experience in appointment scheduling, inside sales, client relationship management, or a related role
• Strong communication and follow-through skills
• Ability to build rapport and motivate prospects to schedule and keep appointments
• Excellent organizational and time management skills
• Ability to manage multiple priorities and work independently
• Results-oriented mindset with a focus on achieving goals

Preferred

• Bachelor's degree
• Financial services, wealth management, insurance, or related industry experience
• Experience with Salesforce or other CRM platforms
• Microsoft Office proficiency
• Telephone sales or inside sales experience
• Ability to work occasional evening events and seminars

Core Competencies

• Relationship building
• Persuasive communication
• Active listening
• Organization and attention to detail
• Goal orientation
• Initiative and accountability
• Customer service excellence
• Adaptability and resilience

Additional Information

Compensation - Salary range - $59,000 – $69,000 per year

Benefits - Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model - This role is In-Office

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to –

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Licensure & Certifications (If Applicable)

• Active FINRA license required or ability to obtain within the agreed upon timeline after hire
• CFP® preferred or encouraged
• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

• Office

Location Type - In-Office