Relationship Development Specialist

Dickerson Group; Wethersfield (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid PTO

Job summary

Alera Group’s Wealth Services team seeks a Relationship Development Specialist to build client relationships and support financial planning and advisory activities. This in-office role focuses on client experience, operational excellence, and growth initiatives, collaborating with advisors and compliance teams.

The ideal candidate will bring strong communication, sales aptitude, and CRM experience, with a proactive, service-oriented approach to help clients achieve financial goals.

Qualifications

• Previous experience in telephone sales, appointment setting, inside sales, or a related client-facing role.
• Strong verbal communication and active listening skills.
• Professional and engaging phone presence.
• Ability to build rapport and establish trust with prospective clients.
• Strong organizational skills and attention to detail.
• Self-motivated and goal-oriented with the ability to work independently.

Responsibilities

• Client Experience & Advisory Support: Contact prospective clients from company-provided leads and introduce the value of a complimentary financial consultation; Build rapport and establish trust with prospective clients and existing contacts; Reengage prospects and encourage participation in follow-up meetings with advisors; Schedule appointments for financial advisors and ensure a seamless client handoff; Maintain a professional, friendly, and client-focused experience during every interaction.
• Operational & Compliance Excellence: Accurately document client interactions, appointment outcomes, and follow-up activities within the CRM system; Maintain organized records and support adherence to company processes and procedures; Effectively manage advisor calendars and coordinate appointment scheduling; Ensure all communications are completed professionally and in accordance with company standards; Support team objectives through consistent follow-through and administrative accuracy.
• Growth & Retention: Meet or exceed daily call activity and appointment-setting goals; Promote the value of meeting with a financial advisor to prospective clients; Handle objections professionally and confidently while maintaining positive client relationships; Support lead conversion and client engagement initiatives; Contribute to business development efforts through proactive outreach and relationship building.

Skills

Telephone sales

Appointment setting

Inside sales

Client facing

Verbal communication

Active listening

CRM (Salesforce)

Tools

Salesforce

Job description

OVERVIEW

Relationship Development Specialist – Wealth Services

Location: On-Site

At Alera Group, our Wealth Services team supports individuals and families in building, protecting, and transferring wealth through comprehensive financial planning and investment strategies. We’re seeking a Relationship Development Specialist who will contribute to client relationships, financial strategy, and operational excellence.

This role will focus on [financial planning support, client advisory, portfolio management, operations, etc.] and partner with [advisors, compliance, operations, custodians].

About Alera Group
Founded in 2017, Alera Group has grown to become the 12th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You’ll Do

Client Experience & Advisory Support

• Contact prospective clients from company-provided leads and introduce the value of a complimentary financial consultation
• Build rapport and establish trust with prospective clients and existing contacts
• Reengage prospects and encourage participation in follow-up meetings with advisors
• Schedule appointments for financial advisors and ensure a seamless client handoff
• Maintain a professional, friendly, and client-focused experience during every interaction

Operational & Compliance Excellence

• Accurately document client interactions, appointment outcomes, and follow-up activities within the CRM system
• Maintain organized records and support adherence to company processes and procedures
• Effectively manage advisor calendars and coordinate appointment scheduling
• Ensure all communications are completed professionally and in accordance with company standards
• Support team objectives through consistent follow-through and administrative accuracy

Growth & Retention

• Meet or exceed daily call activity and appointment-setting goals
• Promote the value of meeting with a financial advisor to prospective clients
• Handle objections professionally and confidently while maintaining positive client relationships
• Support lead conversion and client engagement initiatives
• Contribute to business development efforts through proactive outreach and relationship building

QUALIFICATIONS

What You Bring

Required

• Previous experience in telephone sales, appointment setting, inside sales, or a related client-facing role
• Strong verbal communication and active listening skills
• Professional and engaging phone presence
• Ability to build rapport and establish trust with prospective clients
• Strong organizational skills and attention to detail
• Self-motivated and goal-oriented with the ability to work independently

Preferred

• Experience working with Salesforce or other CRM platforms
• Experience working with retirees, pre-retirees, or mature client populations
• Knowledge of the financial services, wealth management, or insurance industry
• Proven success achieving appointment-setting or sales activity goals

Core Competencies

• Relationship building
• Persuasive communication
• Active listening
• Customer service orientation
• Organization and time management
• Resilience and adaptability
• Professionalism and integrity
• Goal-focused execution

ADDITIONAL INFORMATION

Compensation:
Salary range: $60,000 – $75,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is In-Office
[Add time zone or location preferences if needed]

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

• Active FINRA licenses required or ability to obtain within the agreed upon timeline after hire
• CFP® preferred or encouraged
• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

In-Office