Client Relationship Banker - In-Branch Banking & Solutions

Bank of America; West Columbia (SC); On-site; USD 29,000 - 42,000; Full time

Job summary

Bank of America in West Columbia, SC is seeking a Customer Service Associate to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately while connecting clients to solutions that meet their financial goals. This role emphasizes relationship building and delivering a positive client experience in an in-office setting.

The position requires the ability to work with colleagues, follow procedures, and help clients with banking needs, including weekends

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Ability to collaborate and build relationships to serve clients.
• Confident in educating clients on self-service banking options.
• Willing to work weekends or extended hours as needed.
• Experience in financial services is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-related Associate’s Degree

Job description

Bank of America in West Columbia, SC is seeking a Customer Service Associate to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately while connecting clients to solutions that meet their financial goals. This role emphasizes relationship building and delivering a positive client experience in an in-office setting.

The position requires the ability to work with colleagues, follow procedures, and help clients with banking needs, including weekends