Client Relationship Banker

Riverview Bank; Idaho; On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability insurance

Life insurance

Paid vacation

Educational assistance

Holiday benefits

Job summary

Riverview Bank is seeking a team member to support a retail branch by opening Consumer and Commercial deposit accounts, gathering documentation, and reviewing financials for current and prospective clients. The role requires strong client service, ability to manage long-term relationships, and precise processing of deposits in accordance with bank policies.

A high school diploma or GED and related experience are expected, with potential eligibility for benefits and holidays.

Qualifications

• High School Diploma or GED with 4 years of relevant experience or an associate degree with 2 years of relevant experience
• Ability to read financial statements and regulatory documents

Responsibilities

• Open Consumer and Commercial deposit accounts for clients
• Provide outstanding service and solve client needs
• Process transactions following bank policies
• Collect supporting documentation for loans and deposits
• Communicate bank products to clients
• Meet assigned sales goals

Skills

Financial statements

Relationship building

Sales ability

Problem solving

Communication

Computer literacy

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

Job description

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us – it’s about you!We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.

SUMMARY

This position is primarily responsible for supporting a retail branch, or other branches as needed, in the opening of deposit accounts (commercial and personal), gathering documentation for retail and commercial loans and reviewing financials for current and prospective clients. This position should be able to manage long-term relationships with clients and prospects. This position is also responsible for efficiently processing client deposit transactions while following bank policies and procedures.

The salary for this role will be between $21 and $25. The specific salary offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

ESSENTIAL DUTIES

• Works with existing clients and prospects to open Consumer and Commercial deposit accounts.
• Provide outstanding service and use problem solving skills to satisfy client needs (may be in person and/or via telephone).
• Works with clients to efficiently process transactions while following bank policies and procedures.
• Works with the Branch Manager, CSM, CSR, Commercial Lender, or clients/prospects, to collect all necessary supporting documentation for both Commercial and Consumer Loans and Deposit products.
• Ensure timely analysis of financial reports/documents from clients that are required to comply with established loan policies and procedures.
• Properly communicate the banks Consumer, Commercial, Merchant Bankcard, Cash Management and Mortgage products.
• Be able to successfully meet assigned sales goals by selling Consumer, Commercial, Merchant Bankcard, Cash Management and Mortgage products and services.
• Lead the branch team as the champion for branch sales and service promotions.
• Work with CSR staff to coach, educate and mentor for improved sales of products and services to clients and prospects.
• Process, record, track and verify various reports and forms accurately.
• Participate in community events and promote Riverview Bank’s values, products, and services to increase visibility in local communities.
• Understand and observe laws and regulations that relate to Retail and Commercial Banking.
• Work with existing clients and prospects as required to receive other information as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Projects, professionalism in both appearance and attitude when dealing with clients.
• Coordinates, when necessary, with other departments or external contacts.
• Participates in and completes all required training modules with passing scores.
• Follows all state and federal laws, and all Riverview policies and procedures.
• Other duties as assigned.

RELATIONSHIPS

• Frequent contact with Supervisor to receive instruction and direction.
• Maintain strong working relationship with other areas of the Bank.
• Daily contact with clients and prospective clients in helping fulfill banking needs.
• Maintain strong working relationship with Commercial Lenders and peers in the lending area as well as other support areas.
• Maintains contact with clients to ensure that service levels are appropriate.
• Occasional contact with members of professions with whom incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma or GED and 4 years of relevant experience or an associate degree and 2 years of relevant experience.

SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate with lenders and build strong working relationships.
• Ability to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions, and decimals.
• Ability to promote the sale of products and services through verbal recommendation.
• Ability to offer flexibility in a changing work environment.
• Ability to read, analyze and interpret business and personal financial statements and tax returns.
• Ability to understand bank lending policy and governmental regulations.
• Ability to resolve, with some assistance, day-to-day problems, and deal with a variety of issues that may arise in working with customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic skills associated with the general use of computers and business office equipment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team, including, but not limited to the candidate hired for a position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.