Client Relationship Associate - Brighton, MI

EP Wealth Advisors, LLC; Brighton, Northern (MI, KY); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

11 Paid Holidays + 2 floating holidays

3 Weeks PTO

Paid Volunteer Time

Paid Parental Leave

Flexible Work Schedule

Health, Dental, Vision Plans

401k with company match

Mental Health services

Life Insurance

Disability Insurance

Health Spending Accounts

Education Reimbursement

Charitable Donations

Referral Incentives

Team Building Activities

Employee Assistance Program

Job summary

EP Wealth Advisors, LLC is seeking a Client Relationship Associate to support client satisfaction and retention. You’ll partner with wealth advisors, planners and operations to handle inquiries, account maintenance and reporting, ensuring timely service delivery.

The ideal candidate has 1–3 years in investment advisory or financial services, excellent communication, and strong organizational skills to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred, with finance or related focus.
• 1–3 years in investment advisory or financial services.
• Strong client communication and relationship-building skills.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Proficient in Microsoft Office; experience with Tamarac Advisor View, CRM, eMoney, and custodians is a plus.

Responsibilities

• Lead and maintain existing client relationships as primary contact for account maintenance and reporting.
• Coordinate with wealth advisor, planner and internal teams to fulfill client requests within SLAs.
• Research and resolve client issues using internal resources or escalation as needed.
• Schedule meetings, prepare materials, and participate in client events and seminars.
• Prepare client account paperwork and assist onboarding activities with documentation and portals.

Skills

Client relations

Communication

Organization

Multitasking

Customer service

Education

Bachelor’s degree preferred

Tools

Microsoft Office

CRM

Tamarac Advisor View

eMoney

Schwab Fidelity portals

Job description

EP Wealth Advisors (EPWA) is a wealth management advisory firm with over $49.1 billion as of June 30, 2026, serving predominately high net worth individuals. EPWA fosters an inclusive environment that offers opportunities for our associates to learn, grow and enhance their skills to take on new challenges to progress in their professional careers.

Summary

The Client Relationship Associate (CRA) will partner with our wealth advisory, financial planning, and internal support teams contributing to the satisfaction, retention and growth of client relationships. Our ideal candidate will have a demonstrated track record of delivering excellent client service, with exceptional organizational, communication, and problem-solving skills.

$21.63 - $31.25 an hour

Duties and Responsibilities

• Lead and maintain existing client relationships as primary point of contact for inquiries related to account maintenance, cash management, distributions, and investment reporting
• Collaborate with wealth advisor, financial planner, and internal departments (operations, investments, billing, etc.) to ensure client requests are executed within defined service level agreements
• Research and resolve client issues leveraging internal support resources and/or escalating as appropriate to management
• Manage client meeting scheduling, preparation and participate as needed in client meetings, events and seminars
• Prepare client account paperwork including internal agreements, custodian forms, applications, and other client deliverables for processing
• Coordinate new client onboarding activities including the collection of required documentation, partnering with internal operations teams on process execution, client portal setup, welcome calls and proactive communication with clients
• Understand and adhere to outlined company policies and procedures to ensure client activities are handled with firm standards
• Track and document client interactions, activities and meetings in CRM, ensuring notes are input in a timely and compliant manner
• Develop and maintain trusted relationships with custodian partners, vendors, client professional contacts and service providers
• Participate in team projects, business initiatives and engage in training and education opportunities as required
• Office administrative duties as needed

Qualifications

• Bachelor’s degree preferred, with a concentration in Business, Finance, Economics, or equivalent related experience.
• Ideal candidates will have 1-3 year's experience working in investment advisory, asset management or a financial services company
• Excellent communication skills with ability to develop and maintain strong relationships with clients, prospects and team members across the organization
• Strong organization and attention to detail are essential with the ability to prioritize and multi-task effectively in a fast-paced environment
• Proficiency in using Microsoft Office (Outlook, Word, Excel). Experience with Tamarac Advisor View, CRM, eMoney, and custodian websites (Schwab, Fidelity) is valuable

What We Offer

We offer a highly competitive suite of holistic benefits designed to help our team members balance their personal and professional life commitments. These include options designed to encourage employee's health, happiness, and financial well-being.

• 11 Paid Holidays + 2 floating holidays
• 3 Weeks PTO
• Paid Volunteer Time
• Paid Parental Leave
• Flexible Work Schedule
• Highly subsidized Health, Dental, and Vision Plans
• 401k Retirement Account with company match contributions
• Free Mental Health services, Life Insurance, Long & Short-Term Disability Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Employee Financial Education
• Employee Educational Expense Reimbursement
• Employee Charitable Donations
• Employee Referral Incentives
• Employee Team Building Activities
• Employee Assistance Program

EPWA is an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, gender, gender expression, gender identity, sexual orientation, age, religion, national origin, ancestry, mental disability, physical disability, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by law.