Client Relationship Advocate

Sales Match; Irvine (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is looking for a Client Relationship Advocate to join their remote team. You will be responsible for building strong client relationships and ensuring satisfaction. Ideal candidates will excel at problem-solving and work independently, contributing to the overall client experience and retention.

Benefits

Paid training

Professional development opportunities

Flexible work hours

Opportunities for career growth

Supportive company culture

Qualifications

• Experience in client relationship management, customer service, or account management.
• Ability to understand client needs and communicate effectively.
• Comfortable working independently in a remote setting.

Responsibilities

• Establish and maintain positive relationships with clients.
• Proactively reach out to clients to ensure their needs are met.
• Track and manage client interactions for timely follow-ups.

Skills

Interpersonal skills

Relationship-building

Problem-solving

Conflict resolution

Job description

Job Title : Remote Client Relationship Advocate

Hourly Pay : $24 -$28 / hour

Summary :

We are seeking a dedicated Client Relationship Advocate to join our remote team. In this role, you’ll be the primary point of contact for clientshelping to build and maintain meaningful relationships that foster satisfaction, loyalty, and long-term success. You'll proactively engage clients to understand their goals, address concerns, and provide personalized support that aligns with their unique needs. Collaborating with internal teams, you'll ensure a seamless and positive client experience from onboarding through ongoing service. This position is ideal for those who thrive in people-facing roles, are passionate about problem-solving, and enjoy making a measurable impact in a remote work setting.

Job Responsibilities :

• Establish and maintain positive relationships with clients to ensure satisfaction and loyalty
• Proactively reach out to clients to check in, resolve issues, and ensure their needs are met

Provide tailored solutions to clients based on their unique requirements

• Work cross-functionally with other teams to ensure a smooth client experience
• Track and manage client interactions to ensure timely follow-ups and resolutions
• Identify opportunities to enhance the client experience and contribute to retention strategies

Qualifications :

Excellent interpersonal and relationship-building skills

• Previous experience in client relationship management, customer service, or account management
• Ability to understand client needs and communicate effectively with different audiences
• Strong problem-solving abilities and the ability to resolve conflicts effectively

Comfortable working independently in a remote setting

• Must have a reliable internet connection and a quiet, dedicated workspace

100% remote work flexibility

Competitive hourly pay : $24 - $28

Paid training and professional development opportunities

Flexible work hours, including weekends and evenings

Opportunities for career growth and leadership roles

Supportive and collaborative company culture

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