Client Relations & Operations Manager

Wayne State University; Sacramento (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

6 paid holidays

20 days Paid Time Off

Medical/Dental/Vision insurance

Company-matching 401(k)

Employee Stock Purchase Program

Job summary

A leading educational institution in Sacramento is seeking an Account Manager to oversee service operations and manage a dedicated team. The ideal candidate has over 3 years of experience in team management and proven skills in client relationship building and training. The role offers a competitive annual salary ranging from $70,000 to $80,000, alongside an attractive benefits package including paid time off and medical insurance.

Qualifications

• 3+ years experience managing onsite teams.
• Knowledge of MS Office software is required.
• Ability to solve complex problems, including finance.

Responsibilities

• Manage daily operations of the service team.
• Build and maintain client relationships.
• Coach and develop service team members.
• Oversee recruiting efforts.
• Audit and report on KPIs.

Skills

Effective personnel management

Process management

Training and coaching

Communication skills

Customer service skills

Problem-solving skills

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

MS Office (Excel, Outlook, PowerPoint, Word)

Job description

A leading educational institution in Sacramento is seeking an Account Manager to oversee service operations and manage a dedicated team. The ideal candidate has over 3 years of experience in team management and proven skills in client relationship building and training. The role offers a competitive annual salary ranging from $70,000 to $80,000, alongside an attractive benefits package including paid time off and medical insurance.