Client Relations Manager

Ventra Health; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Ventra Health seeks a Client Relations Manager responsible for enhancing client satisfaction and managing client accounts to maximize collections. The role encompasses direct interaction with clients, performance review meetings, and overseeing client relationship metrics in a fast-paced healthcare environment, ensuring the delivery of outstanding service and compliance with industry standards.

Benefits

Discretionary performance bonuses

Qualifications

• At least 3-5 years' experience in healthcare, revenue cycle management, or related fields.
• High School Diploma required; Bachelor’s preferred.

Responsibilities

• Serve as primary contact for clients and manage communication.
• Conduct face-to-face meetings with clients to ensure satisfaction.
• Analyze client success metrics and present reports.

Skills

Medical billing knowledge

Communication skills

Leadership skills

Problem-solving skills

Time management

Organizational skills

Education

High School Diploma or GED

Bachelor’s Degree in business, healthcare management, or related field

Tools

RCM software

Outlook

Job description

• The Client Relations Manager is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues.

Responsibilities

Essential Functions and Tasks:

• Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client services standards)
• Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients
• Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Services required documentation (Project Action Item Log, etc.)
• Reviews data at required frequency as defined by client services standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed
• Prepares and/or reviews reports and ad-hocs for internal and external purposes
• Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns
• Makes recommendations following appropriate channels for process improvement based on data review
• When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance)
• Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement
• Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization.
• Assists with new client implementation
• Responsible for the oversight, mentorship, and growth of assigned CSS staff, where applicable
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
• Performs special projects and other duties as assigned

Qualifications

Education and Experience Requirements:

• High School Diploma or GED
• Bachelor’s Degree in business, healthcare management, or related field preferred
• At least three to five years (3-5) in healthcare, revenue cycle management, or related field

Knowledge, Skills, and Abilities:

• Basic familiarity with medical billing and terminology
• Ability to read, understand, and apply state/federal laws, regulations, and policies
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast paced environment
• Ability to deliver high quality service excellence with high attention to detail
• Understand and comply with company policies and procedures
• Proven strong leadership/management skills to manage, motivate, and set expectations with team members
• Strong presentation development and delivery skills
• Strong knowledge in RCM, accounting, and/or finance
• Strong customer service and customer facing skills
• Strong judgment skills and problem-solving skills
• Strong oral, written, and interpersonal communication skills
• Strong time management, organizational, and decision-making skills
• Strong knowledge of Outlook and RCM software or equivalent workflow management software

Base Compensation:

Base Compensation for this position: $65,000.00 - $90,000.00 annually

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons

This position is also eligible for discretionary performance bonuses in accordance with company policies

About the company

Ventra Health is a top healthcare revenue cycle management company established when Abeo, DuvaSawko, & Gottlieb merged.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.