Client Relations Manager

Energy Innovation Corp; Cambridge (MA); À distance; USD 133 000 - 200 000; Plein temps

Résumé du poste

Capital Advisors Inc is seeking a Client Relations Manager in the Cambridge, MA area. The role emphasizes customer service leadership, cross-functional collaboration, and rigorous reporting to support strategic decisions.

Pay ranges from $133,000 to $200,000 with growth opportunities and a flexible contract schedule. Remote work is possible, and relocation to Cambridge, MA is welcomed.

Qualifications

• 6+ years in Customer Service or related field.
• Portfolio or work samples demonstrating general expertise.
• MA market familiarity or curiosity about the market.

Responsabilités

• Monitor work quality and flag issues before they escalate.
• Follow safety protocols and improve a prioritization system you didn’t build.
• Trade quick wins for nimble fixes when the math favors patience.
• Find steady-handed workarounds when the official path is blocked.
• Keep MA reporting accurate enough to bet decisions on.
• Keep Cambridge, MA stakeholders briefed without overloading with updates.
• Keep the backlog honest about what's next.

Connaissances

Customer Service

Team player

Cross-functional

Description du poste

We're a team that ships, supports one another, and is now hiring a Client Relations Manager to help us do more of it. The shape of it is simple — bring 6 years and Customer Service, take home $133,000 - $200,000, and grow into whatever Capital Advisors Inc builds next.

Key Responsibilities

• Monitor work quality and flag issues before they escalated
• Follow safety protocols and best practices at all times
• Read a Prioritization system you didn't build and improve it anyway
• Trade quick wins for nimble fixes when the math favors patience
• Find the steady-handed workaround when the official path is blocked
• Keep MA reporting accurate enough to bet decisions on
• Keep Cambridge, MA stakeholders briefed without burying them in updates
• Keep the Capital Advisors Inc backlog ruthlessly honest about what's truly next

What You'll Bring

• A team player who lifts up colleagues and shares credit
• A steady hand when three priorities all claim to be number one
• Cross-functional ease, from Coaching engineers to Customer Service marketers
• A portfolio or work samples that demonstrate your general expertise
• The discipline to document while it's fresh, not after it's forgotten
• A MA sensibility, or genuine curiosity about this market
• Willingness to relocate to Cambridge, MA, or to make remote work

The team at Capital Advisors Inc is small, forever-learning, and entirely convinced that Cambridge is the best place to reinvent general.

Pay is $133,000 - $200,000, growth is structured, mentorship is personal, and the flexible contract schedule is non-negotiable in your favor.

Active as of this moment, the Cambridge, MA role accepts resumes daily.