Client Relations Manager

First American; California, Santa Ana (MO, CA); On-site; USD 62,000 - 84,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Relations Manager, der leidenschaftlich daran interessiert ist, starke Beziehungen zu Kunden aufzubauen und deren Bedürfnisse zu verstehen. In dieser Rolle sind Sie die Hauptschnittstelle zwischen dem Unternehmen und den Kunden, wobei Sie sicherstellen, dass alle Aspekte der Kundeninteraktionen reibungslos verlaufen. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen, um die Kundenzufriedenheit zu steigern und Prozessverbesserungen zu identifizieren. Wenn Sie eine proaktive, detailorientierte Person sind, die in einem dynamischen Umfeld arbeiten möchte, dann ist diese Position genau das Richtige für Sie.

Qualifications

• 5+ Jahre Branchenerfahrung, davon mindestens 1 Jahr als Client Relations Manager.
• Ausgezeichnete Kommunikations- und Zeitmanagementfähigkeiten.

Responsibilities

• Aufbau und Pflege starker Beziehungen zu Kunden und internen Teams.
• Identifizierung von Prozessverbesserungen zur Steigerung der Kundenzufriedenheit.

Skills

Kommunikationsfähigkeiten

Zeitmanagement

MS Office

Datenabfrage und -manipulation

Öffentliches Reden

Detailorientierung

Problem-Lösungsfähigkeiten

Education

High School Diploma

Bachelor's Degree

Tools

Titel-/Escrow-Software

Job description

Join a team that puts its People First! As a member of First American's family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management, and valuation solutions. First American maintains and curates the industry's largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource, and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation—leveraging technology and data to deliver best-in-class decisioning solutions.

Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. We are passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We also have awards recognizing our commitment to diversity and inclusion. For more information, please visit www.careers.firstam.com.

What We Do

Acts as the primary interface between the company and clients, monitoring client transactions from order placement through recording, policy, and billing to ensure a positive experience. Focused on building and maintaining strong relationships with clients, operations, and sales. Identifies potential business opportunities and works with client management, sales, and operations to prioritize and integrate those opportunities into the account plan.

What You'll Do

1. Maintain consistent contact to ensure the client is informed of all aspects of their business.
2. Establish and facilitate regular calls to review volume, service levels, process changes, and issues.
3. Prepare agendas and document discussions prior to calls.
4. Maintain documentation on client organization, interaction history, and process changes.
5. Travel to client locations as needed and accompany sales and operations.
6. Observe client operations firsthand and update workflows accordingly.
7. Identify process improvements to enhance client experience and performance.
8. Create Action Plans for recurring issues and follow up on resolutions.
9. Document client concerns and report as required.
10. Meet with clients and internal teams to understand needs for new business.
11. Monitor reports to ensure process accuracy.
12. Schedule and review client-specific reports and notifications.
13. Prepare weekly summaries of issues, root causes, and resolutions.

What You'll Bring

Knowledge and Skills/Technology Used

• Thorough knowledge of the company's business unit.
• Excellent communication skills.
• Effective time management and prioritization skills.
• Strong MS Office and title/escrow software skills.
• Ability to query and manipulate data in various formats.
• Effective public speaking skills.
• Attention to detail and client service orientation.
• Problem-solving tenacity.
• Self-discipline and good judgment.
• In-depth understanding of company requirements.

Education and Experience

• High School Diploma required; Bachelor's Degree preferred.
• 5+ years of industry experience, with at least 1 year in a Client Relations Manager role.

Pay Range: $62,700 - $83,600 annually. This range is an estimate and may vary based on various factors.