Client Relations Executive - New York Territory

CVS Health; New York (NY); On-site; USD 60,000 - 127,000; Full time

Job summary

Join a forward-thinking organization as a Client Relations Executive, where your role is pivotal in transforming healthcare for individuals with hemophilia. This dynamic position requires a blend of relationship management and sales acumen, as you will engage with medical professionals and patients to enhance service delivery. With a focus on communication and organizational skills, you'll develop strategies to retain and attract clients while traveling extensively across New York and New Jersey. If you're driven by purpose and ready to make a meaningful impact in healthcare, this is the opportunity for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Time Off (PTO)

Short-term and Long-term Disability Benefits

CVS Store Discount

Education Assistance

Well-being Programs

Qualifications

• 5+ years managing relationships and 2+ years in budget management.
• Strong communication and organizational skills required.

Responsibilities

• Sell CVS Specialty pharmacy services within the Hemophilia segment.
• Build relationships with clients and develop retention strategies.

Skills

Relationship Management

Budget Management

Communication Skills

Organizational Skills

Influencing Skills

Independent Judgment

Team Collaboration

Education

Bachelor's Degree in related field

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Client Relations Executive (CRE), you are responsible for selling CVS Specialty pharmacy services within the Hemophilia segment. In this role, you will interact with the state chapters, support groups, treatment centers, Providers, nurses, and customers as a representative for the Hemophilia sales team. Your success is measured through retention of current business and increasing revenue through new patients and customers. The Client Relations Executive has to establish and maintain the ability to access medical offices to ensure that consistent pharmacy services are in place to support hemophilia prescriptions and new referrals to CVS Specialty pharmacy.

As a Client Relations Executive, you utilize effective communication skills, compassion, and customer service to build relationships with clients. You will work closely with your patients to provide them hemophilia services. You will be responsible for developing the strategies to retain business with your customers by attending camps, trade shows, and other events to increase awareness of CVS Specialty and our hemophilia services to gain customers. Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays. This role will be responsible for covering the New York and New Jersey territory.

Required Qualifications:

• 5+ years experience managing internal and external relationships
• 2+ years budget management experience
• Candidates MUST reside in the New York or New Jersey territory for which they will be responsible
• Ability to access Bleeding Disorder medical offices to act as a liaison between prescribers and our dispensing pharmacies
• Must possess a valid and current driver’s license and a personal vehicle sufficiently reliable to meet the travel requirement
• Must be comfortable working cross-functionally with Sales & Marketing and therapy strategy partners
• High level of independent judgment and initiative required
• Deep understanding of our business and customers is strongly preferred
• Ability to work both independently and in a team environment
• Superior influencing, communication and writing skills
• Proven ability to work effectively with teams and independently in a dynamic and fast-paced environment
• Strong organizational skills required, with the ability to communicate effectively with senior internal and external leadership.
• Ability to travel up to 75% of the time

Preferred Qualifications:

• 2+ years experience in Bleeding Disorders, pharmaceutical sales, specialty pharmacy or related experience

Education:

Bachelor's degree or equivalent work experience in hemophilia or specialty pharmacy sales is required.

Pay Range:

The typical pay range for this role is: $60,400.00 - $126,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

We anticipate the application window for this opening will close on: 05/27/2024.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.