Client Relations Coordinator (Forensic Services practice)

charlesriverassociates; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Charles River Associates seeks a Client Relations Coordinator for its Forensic Services practice to support and grow the alliance partner program. You will work directly with the Alliance Partnership Lead to cultivate relationships with technology partners, coordinate business development initiatives, and identify opportunities driving market growth.

The role serves as the primary day-to-day contact for alliance partners, ensuring consistent communication, coordinating joint marketing campaigns,

Qualifications

• Bachelor's degree required in business, marketing, communications, technology, or related field.
• Approximately 2–5 years of experience in business development, account management, marketing, consulting, or relationship management.
• Excellent verbal and written communication skills.
• Strong organizational and project management abilities.
• Ability to build professional relationships with internal and external stakeholders.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Support day-to-day management of strategic alliance partner relationships.
• Schedule and coordinate recurring meetings with internal stakeholders.
• Maintain regular communication with alliance partners to strengthen relationships.
• Coordinate joint marketing campaigns, webinars, conferences, and other activities.
• Track partner-generated opportunities and ensure timely follow-up.
• Assist with developing business development plans for strategic markets.
• Maintain CRM records, pipeline reports, and partnership metrics.
• Prepare presentations and dashboards for meetings.

Skills

Relationship management

Communication

Project management

Attention to detail

Multi-tasking

Independent working

Education

Bachelor's degree in Business, Marketing, Communications, Technology, or related discipline

Tools

Salesforce

PowerPoint

Excel

Job description

About Charles River Associates

CRA is a leading global consulting firm that provides independent economic and financial analysis behind litigation matters, guides businesses through critical strategy and operational issues to become more profitable, and advises governments on the economic impact of policies and regulations. Our two main services - economic and management consulting - are delivered by practice groups that focus on specific areas of expertise or industries. Click here to learn how CRA can help you launch your career.

Position Overview

CRA's Forensic Services practice supports companies' commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct, and non-compliance. We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly. We provide accounting and forensic services as well as cybercrime investigation services.

The Forensic Services practice is seeking a Client Relations Coordinator to support and grow our strategic alliance partner program. This individual will work directly with the Practice's Alliance Partnership Lead to cultivate relationships with technology partners, coordinate business development initiatives, and help identify opportunities that drive market growth.

The Client Relations Coordinator will serve as the primary day-to-day contact for many of our alliance partners, ensuring consistent communication, coordinating joint initiatives, and helping transform partner relationships into new business opportunities. This role is ideal for someone who enjoys building relationships, managing multiple initiatives, and working in a fast-paced consulting environment.

Key Responsibilities

• Support the day-to-day management of strategic alliance partner relationships.


• Schedule and coordinate recurring meetings with internal stakeholders.


• Maintain regular communication with alliance partners to strengthen relationships.


• Coordinate joint marketing campaigns, webinars, conferences, and other marketing activities.


• Track partner-generated opportunities and ensure timely follow-up.


• Assist with developing business development plans for strategic markets.


• Maintain CRM records, pipeline reports, and partnership metrics.


• Prepare presentations, dashboards, meeting materials updates.


• Research prospective alliance partners, market trends, and emerging technologies.


• Coordinate onboarding activities for new alliance partners.


• Collaborate with business development team to maximize success with clients, partnerships and potential markets.


• Represent the practice during partner meetings and industry events when appropriate.

Desired Qualifications

• Bachelor's degree in Business, Marketing, Communications, Technology, or a related discipline.


• Approximately 2-5 years of experience in business development, account management, marketing, consulting, or relationship management.


• Excellent verbal and written communication skills.


• Strong organizational and project management abilities.


• Ability to build professional relationships with both internal and external stakeholders.


• Strong attention to detail and ability to manage multiple priorities simultaneously.


• Proficiency in Microsoft Office, particularly Excel and PowerPoint.


• Experience with Salesforce or another CRM platform is preferred.


• Interest or experience in cybersecurity, digital forensics, eDiscovery, SaaS, or professional services is a plus.


• Highly organized with exceptional follow-through.


• Comfortable communicating with senior leaders and external partners.


• Naturally curious and proactive in identifying opportunities.


• Strong interpersonal skills and a collaborative mindset.


• Self-motivated with the ability to work independently while supporting a team environment.

Career Growth and Benefits

CRA's robust skills development programs , including a commitment to offering 100 hours of training annually through formal and informal programs, encourage you to thrive as an individual and team member. Beginning with research and analysis skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.

We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emo