Client Relations Coordinator

Zero Parallel LLC; Glendale (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Free parking and gym access

Pet insurance

Weekly office massages

Employee discount program

Wellness Program

401(K) match

Company paid lunches

Job summary

Zero Parallel LLC in Glendale, CA is seeking a Client Relations Coordinator to support lender and partner accounts. You will help with scheduling, reporting, documentation, onboarding coordination, account tracking, and internal communication.

This role reports to a Senior VP of Client Relations and requires strong organization, clear communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 1–3 years of administrative, account support, operations, or client coordination experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Critical thinking and problem-solving.
• Ability to work in a fast-paced, deadline-driven environment.
• Familiarity with CRM platforms, spreadsheets, and project management tools preferred.

Responsibilities

• Support the Client Relations team with daily account coordination activities.
• Assist with onboarding documentation, campaign tracking, and account setup tasks.
• Maintain internal records, reporting spreadsheets, CRM updates, and partner documentation.
• Coordinate meeting schedules, follow-up items, and client communication tracking.
• Assist with invoice tracking, reconciliation requests, and reporting preparation.
• Route requests and communications between internal departments and external partners.
• Help monitor campaign pacing, reporting submissions, and operational timelines.
• Escalate urgent operational issues to management when necessary.
• Support organization of SOPs, account notes, process documentation, and training materials.
• Assist in maintaining compliance-related documentation and partner records.

Skills

Administrative experience

Account support

Operations

Client coordination

Attention to detail

Communication skills

CRM familiarity

Spreadsheet proficiency

Project management tools

Tools

CRM platforms

Spreadsheets

Project management tools

Job description

Client Relations Coordinator

The Client Relations Coordinator provides operational and administrative support for lender and partner accounts. This role assists the Client Relations team with scheduling, reporting, documentation, onboarding coordination, account tracking, and internal communication management. The Client Coordinator helps ensure day-to-day workflows are organized, documented, and executed efficiently across departments.

Reports to a Senior VP of Client Relations

Key Responsibilities

• Support the Client Relations team with daily account coordination activities.
• Assist with onboarding documentation, campaign tracking, and account setup tasks.
• Maintain internal records, reporting spreadsheets, CRM updates, and partner documentation.
• Coordinate meeting schedules, follow-up items, and client communication tracking.
• Assist with invoice tracking, reconciliation requests, and reporting preparation.
• Route requests and communications between internal departments and external partners.
• Help monitor campaign pacing, reporting submissions, and operational timelines.
• Escalate urgent operational issues to management when necessary.
• Support organization of SOPs, account notes, process documentation, and training materials.
• Assist in maintaining compliance-related documentation and partner records.

Qualifications

• 1–3 years of administrative, account support, operations, or client coordination experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Critical thinking and problem-solving.
• Ability to work in a fast-paced, deadline-driven environment.
• Familiarity with CRM platforms, spreadsheets, and project management tools preferred.

Benefits

• Paid vacation
• Health insurance: medical, vision, dental, and life (100% company-paid premium for employee and dependents)
• Free parking and access to building gym
• Pet insurance
• Weekly office massages
• Access Perks - Employee discount program
• Wellness Program with Active & Fit
• 401(K) match
• Company paid lunches - twice weekly (Monday and Wednesday) and every other Friday