Client Project Coordinator (Administrative Work) - Newburgh, NY

Pace Analytical Services, LLC; New York, City of Newburgh (NY, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Project Coordinator to provide essential administrative support. This entry-level position offers a unique opportunity to engage with clients and assist in managing projects effectively. You'll be responsible for overseeing project documentation, liaising with clients, and ensuring smooth communication within the team. Join a dynamic workplace where your contributions will help create a safer, healthier world through quality service. If you're passionate about customer service and eager to grow, this role is perfect for you!

Benefits

Paid Vacation

Paid Holidays

Paid Sick Time

401k with Company Match

Tuition Reimbursement

Employee Assistance Program

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Qualifications

• 1 year of customer service experience required.
• Ability to use computer applications related to the work.

Responsibilities

• Provide administrative support for the Project Management Team.
• Act as a liaison for client project needs and manage requests.

Skills

Customer Service

Computer Applications

Communication Skills

Problem Solving

Education

High School Diploma

Job description

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Client Project Coordinator (Administrative Work)

#25-375

Multiple Locations

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About Us

Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

All Locations

Melville, New York, United States

Newburgh, New York, United States

Job Description

This is a support-focused administrative position. Entry level!

SUMMARY:
Responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work.

ESSENTIAL FUNCTIONS:

• Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information.


• Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.


• Directs client calls and requests to the appropriate project manager for follow-up.


• Schedules and enters bottle orders into the container order system based on the client's sample needs.


• Reviews login dashboard and updates information and confirmations as necessary.


• Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management.


• Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed.


• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.


• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

• High school diploma; AND one (1) year of customer service experience; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Principles, practices, and techniques of customer service.


• Computer applications and systems related to the work.


• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.


• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing and providing professional-level customer service in a variety of markets.


• Training others in policies and procedures related to the work.


• Preparing functionals reports, correspondence, and other written materials.


• Using initiative and independent judgment within established organizational and department guidelines.


• Using tact, discretion, and prudence in working with those contacted in the course of the work.


• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.


• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

WORKING ENVIRONMENT:
Work is performed in an office setting.

Additional Information

Benefits

80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work Schedule

Monday through Friday, 8:00 AM - 5:00 PM

Pay Range

Compensation: $19.00 per hour