Client Program Specialist

Channel Fusion North America; Hiawatha (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Channel Fusion North America is looking for a Client Program Specialist based in Hiawatha, Iowa. This role is crucial for helping dealers optimize their marketing investments and navigate program guidelines effectively. Candidates should have strong communication skills and the ability to manage multiple projects without errors.

The position requires a minimum of 2 years of experience in client-facing roles, with a focus on operational tasks within co-op marketing programs. Join us to drive exceptional client relationships and improve marketing outcomes.

Qualifications

• 2+ years of experience in a client-facing, program administration, or operations role.
• Proficiency in data analysis and reporting.
• Knowledge of co-op marketing programs and compliance requirements.

Responsibilities

• Cultivate strong relationships with brand clients.
• Provide support to dealer and consumer networks.
• Process claims and preapprovals with accuracy.

Skills

Client-facing communication skills

Detail-oriented

Strong relationship-building skills

Tools

Marketing analytics tools

Data analysis tools

Job description

Founded more than 20 years ago, Channel Fusion provides brands and their channel partners with an ecosystem of channel marketing technologies, solutions and services. By coupling innovative technologies, industry expertise and a relentless customer-focused support team, we provide a unique combination of platforms, products and people.

Our purpose is simple: inspire our clients to achieve their desired outcomes by transforming channel marketing into impactful business results. We do this by ensuring an understanding of your desired outcomes first and then deploying tailored solutions using a disciplined process to achieve those outcomes.

Once a program is operational, our support team of Fusers becomes an extension of your brand to ensure your channel partners have an optimal customer experience while maximizing their marketing investment in your brand. Our account leadership teams stay involved every step of the way to ensure programs continue to exceed expectations and drive your desired outcomes.

About the Role

Channel Fusion is building and growing the infrastructure that powers co‑op marketing programs for enterprise brands and their dealer networks. As a Client Program Specialist, you will be the front‑line partner for helping dealers optimize their marketing investments, navigate program guidelines, and trust that their claims and preapprovals are handled with accuracy and care.

This is a role for someone who takes pride in both the quality of their client relationships and the precision of their operational work. You’ll thrive in an environment where outcomes matter, AI powers productivity, and customer experience drives every decision.

Ownership & Scope

You Own

Client communication and relationship continuity

Day‑to‑day dealer support across inbound and outbound channels

You Do NOT Own

Program rule design or client contract terms — owned by Client Program Leads

Technical platform issues or site defects — owned by Engineering/IT

Claims processing and preapproval decisions within program guidelines

Marketing strategy for dealers — you advise on compliance, not creative direction

Review of marketing materials for brand and program compliance

Final escalation authority on disputed claims — owned by Program Managers

Dealer training and portal navigation coaching

Accuracy and efficiency metrics on your case load

What You’ll Do

Client Relationship Management

• Cultivate and maintain strong relationships with brand clients, dealer networks, and co‑op marketing program contacts.
• Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs within your assigned portfolio.
• Provide exceptional inbound and outbound support to dealer and consumer networks, following company standards and procedures.
• Offer troubleshooting assistance for network issues and inquiries, escalating site issues to the relevant internal teams with clear documentation.

Co‑op Marketing Program Support

• Assist dealers in optimizing co‑op marketing budgets and planning their program activities.
• Ensure that dealers’ marketing activities comply with program rules, deadlines, and reporting obligations.
• Execute operational tasks accurately and independently within required service level agreements.

Claims Processing & Preapprovals

• Apply your knowledge of client program guidelines and business rules to review, exercise independent judgment, and process claims and preapprovals with accuracy.
• Review marketing materials for brand compliance and co‑op program adherence.
• Maintain processing efficiency and accuracy metrics as core performance outcomes.

Knowledge & Team Enablement

• Continuously expand your knowledge of co‑op marketing applications, best practices, industry influences, and compliance requirements.
• Train and coach dealers and agencies to navigate and execute co‑op marketing activities through online portals.
• Support new hire onboarding and training efforts in collaboration with team members.

Qualifications

Required

• Strong client‑facing communication skills with the ability to navigate complex or sensitive program issues with professionalism.
• Detail‑oriented with the ability to manage multiple cases, projects, and deadlines simultaneously without errors.
• Strong relationship‑building skills and a customer‑first orientation.

Preferred

• 2+ years of experience in a client‑facing, program administration, or operations role — B2B experience a plus.
• Proficiency in data analysis, reporting, or marketing analytics tools.
• Knowledge of co‑op marketing programs, guidelines, and compliance requirements.
• Comfort using AI tools to improve productivity and communication workflows.

Our Core Principles

• Customer Obsessed — Relentlessly focus on improving experiences for brands, dealers, and stakeholders.
• Process Innovation — Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages.

Channel Fusion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.