Client Program Manager

Etherio-Group; Atlanta (GA); Hybrid; USD 25,000 - 39,000; Part time

Benefits offered by this job

401(k) with matching

Generous paid time off

Flexible and hybrid work schedules

Job summary

Etherio seeks a Client Program Intern to serve as a primary day-to-day owner of clients’ training program operations, coordinating travel and onsite logistics, and resolving issues in real time to ensure attendee experiences are seamless.

You will manage registration reports, work with hotels and vendors, keep data clean, and produce dashboards while helping to refine SOPs and processes. The role is hybrid in Atlanta with travel up to 30%.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of meeting management or hospitality management experience.
• Expertise with Cvent, Stova (Aventri), or similar registration buildout platforms.
• Experience with Smartsheet.

Responsibilities

• Coordinate end-to-end logistics: air, ground transport, and hotel blocks; manage rooming lists and cut-off dates.
• Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.
• Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.
• Communicate travel details with participants and hotels to confirm travel, room, and program details.
• Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.
• Manage vendors and partners: maintain relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.
• Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.
• Maintain data and support invoicing with accurate headcounts, room nights, and change logs.
• Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.
• Collaborate on special assignments and cross-functional projects as needed.
• Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.

Skills

Meeting management

Hospitality management

Communication skills

Project coordination

Education

Bachelor’s degree or equivalent experience

Tools

Cvent

Stova/Aventri

Smartsheet

Job description

*CLIENT PROGRAM MANAGER **GENERAL SUMMARY*As a Client Program Intern, you will act as one of the primary day to day administrators for all things related to the clients’ training experience ensuring that the travel logistics related to the attendee experience are flawless and when issues arise resolving them in real time and to our clients’ satisfaction. We are always striving to find ways to do things better, ensuring our customers have the best experience possible.*Role Overview: *Role overview You’ll be one of the primary day-to-day owners of our clients’ training program operations. You’ll manage registration reports, coordinate travel and onsite logistics, handle vendor partners, and resolve issues in real time so attendee experiences are seamless. You’ll also keep data clean, reporting tight, and continuously look for ways to improve how we deliver.*ESSENTIAL FUNCTIONS** Coordinate end-to-end logistics: air, ground transportation, and hotel blocks; manage rooming lists and cut-off dates.* Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.* Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.* Communicate clearly with participants and hotels to confirm accurate travel, room, and program details.* Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.* Manage vendors and partners: maintain strong relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.* Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.* Maintain data and support invoicing with accurate headcounts, room nights, and change logs.* Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.* Collaborate on special assignments and cross-functional projects as needed.* Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.*MINIMUM AND PREFERRED QUALIFICATIONS** Bachelor’s degree or equivalent experience.* 3 years of meeting management or hospitality management experience.* Expertise with Cvent, Stova (Aventri), or similar registration buildout platforms.* Experience with Smartsheet.* Strong organizational skills and ability to multitask and prioritize.* Positive attitude and ability to be self-motivated.* Strong written and verbal communication and interpersonal skills.* Strong leadership skills.* Strategic decision-making ability.* Adaptability and flexibility.* Strong project and team management skills.* Experience in Microsoft Office applications including Word, Excel, and PowerPoint._The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position._*WORKPLACE LOCATION REQUIREMENTS*We operate as a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.*TRAVEL REQUIREMENTS*Ability to travel at least 30%.*SCHEDULING REQUIREMENTS*Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.*ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT*_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions._* Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite).* Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.* Frequently moves inside the office to access filing cabinets, office machinery, etc.* Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).* Occasionally required to position self in a stooping, kneeling, or crouching manner.* Frequently communicates with others and must be able to exchange accurate information in these situations.* Frequently uses computers and other electronic equipment.*ABOUT ETHERIO*At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.Benefits include:* Medical, dental, vision, and more.* 401(k) with matching.* Generous paid time off.* Flexible and hybrid work schedules.Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies.Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you._Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]._Work Location: Hybrid remote in Atlanta, GA 30328