Client Portfolio Manager

Allied Universal; Clyde (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays annually

Sick, personal leave

Job summary

Allied Universal is hiring a Client Portfolio Manager to oversee multiple locations within a client portfolio, guiding Account Managers and aligning with our iCARE leadership approach. You will drive service excellence, mentor teams, and build strong client relationships to ensure satisfaction and growth.

You will analyze operations, monitor KPIs, and implement security protocols while collaborating with sales to expand existing client operations.

Qualifications

• Must have a Bachelor’s degree in criminal justice, business or related field; or Associate’s with 3 years of management experience; or a high school diploma with 5 years of management experience.
• Experience driving operational/financial metrics with strong business acumen.
• Leadership skills fostering teamwork, client relations and profitability.

Responsibilities

• Caring Leadership and client intimacy: mentor Account Managers, promote collaboration and development.
• Operational oversight and safety: oversee service delivery, ensure compliance, monitor KPIs via BI Platform.
• Financial performance and growth: manage budgets, drive revenue, improve cash collections, control expenses.

Skills

Leadership

Team management

Financial acumen

Client relations

Metrics reporting

Education

Bachelor's degree in criminal justice, business or a related field

Associate’s degree in Criminal Justice, Business or a related field with three (3) years of management experience

High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry

Tools

Microsoft Office

BI tools

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Client Portfolio Manager. The Client Portfolio Manager collaborates with the Branch/General Manager to oversee employees and operational activities at all locations associated with their assigned client portfolio. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

RESPONSIBILITIES:

Caring Leadership and Client Intimacy:

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction

Operational Oversight and Safety:

• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

Join a company that values agility, reliability, caring, teamwork, integrity, safety and innovation. By embracing these core values as a leader with Allied Universal, you will contribute to the positive culture and success of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate’s degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com