Client Policy Manager

Cotiviti; Northern (KY); Hybrid; USD 78,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid family leave

Holidays & PTO

Job summary

Cotiviti is seeking a Client Policy Manager I to manage client payment policies, ensure accuracy, and act as a liaison between internal teams and client staff. The role is client-facing with a focus on service excellence and policy updates.

The candidate should have an RN license or healthcare degree with coding credentials, 3+ years of payer coding experience, and strong CMS policy knowledge. Remote work across the continental US is supported, with up to 20% travel.

Qualifications

• Active RN license or healthcare degree.
• Professional coder certification (CPC, CPC-H, CPC-P or CCS-P).
• Minimum of 3 years clinical coding experience in payer settings.
• Strong knowledge of healthcare claims payment policies and processing (CMS, Medicaid, ICD, CPT, HCPCS).
• Experience in claims adjudication or utilization review for managed care/health insurance.
• Experience in customer service or client management in healthcare.

Responsibilities

• Ensure integrity of the client medical policy set and update policies as needed.
• Prepare and present payment policy documents to clients; coordinate reviews with Medical Directors.
• Conduct research/analysis for medical policy items with guidance from Cotiviti team.
• Review policies for accuracy; communicate effectively with clients and Cotiviti team.
• Provide data/report analytics and apply project management to policy initiatives.
• Maintain client policy sensitivities in the Client Profile Workbook.
• Collaborate with internal/external client teams to deliver on policy requests.
• Support special projects and quarterly performance initiatives.

Skills

Healthcare policy knowledge

CMS guidelines

Data analysis

Customer service

Project management

Communication skills

Confidential information handling

Team collaboration

Education

RN license (BSN preferred) or healthcare degree

Professional coder certification (CPC, CPC-H, CPC-P or CCS-P)

Tools

Microsoft Office

Job description

Overview

The Client Policy Manager I manages client payment policies by ensuring client’s payment policy is accurate, up-to-date, and complete; executes client-specific requests with guidance from internal team and acts as the internaland external client team liaison.

Responsibilities

This position is client facing and requires a commitment to superior client service.

• Primarily responsible for the integrity of the client’s medical policy set, including awareness of allclient-related Medical Policy project requests, monthly review of Max Units, review of Health Planrules, etc.
• Primary driver of the Periodic Update analysis and industry updates. Review and identify changesneeded to client policies in order to maintain up-to-date and accurate medical payment policies.
• Prepare payment policy documents for presentation to the client. Review all documents and coordinatereviews with Medical Directors and participate in client policy meetings.
• Conduct research and analysis for medical policy items with guidance from Cotiviti Client MedicalDirector and Content.
• Review client payment policies for accuracy, complete reviews on a timely basis, clearly understandand articulate medical policies, present the policies for consideration to Cotiviti Client Medical Directorfor review and acceptance by the client, provide direction on client understanding of medical policies.
• Add value to medical policy content, department, and client teams by participating and offering benefitof knowledge and experience proactively.
• Clearly understand, document and maintain client medical policy sensitivities and nuances in the ClientProfile Workbook.
• Communicate effectively with various members of the client team (internal as well as external).
• Perform multi-faceted data and report analytics.
• Apply project management principles in initiating, creating, and managing projects.
• Review and analyze client inquiries for clarity of intent, apply decisions for affected policies, maintaininformation, and communicate effectively with the client.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

Qualifications

• Active professional license as a Registered Nurse (BSN preferred) or Bachelor’s Degree in Healthcarerelated field or relative experience.
• Professional coder certification (CPC, CPC-H, CPC-P or CCS-P).
• Minimum of 3 years clinical coding experience, preferable in a payer setting.
• Strong knowledge of healthcare claims payment policy and processing, specifically, CMS, Medicaid,ICD, CPT, HCPCS and other specialty society, etc.
• Experience in claims adjudication or utilization review working for a managed care or healthcareinsurance company.
• Familiarity with claims payment and reimbursement methodologies.
• Experience in customer service or client management with a strong focus on healthcare setting.
• Clearly understands and articulates medical policies.
• Strong Knowledge of CMS guidelines. Health plans, Managed Care or Health Care insurance companyexperience.
• Prior experience in developing medical payment policy edits.
• Proficiency in Microsoft Office suite.
• Demonstrated problem-solving skills.
• Professional with ability to properly handle confidential information.
• Ability to work well both independently and collaboratively, in a fast-paced and demanding environment.
• Ability to analyze data and synthesize it for customer and internal consumption.
• Effective verbal and written communication, and interpersonal skills.
• Effective at managing timelines and multiple projects with the ability to prioritize and meet deadlines.

Cognitive/Mental Requirements:

• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
• Must be able to perform duties with or without reasonable accommodation.
• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• This remote role can be located anywhere in the continental US.
• Travel requirement up to 20%.
• Must be able to lift up to 20 lbs without assistance.
• After-hours and/or weekend work may be required where necessary for major deliverables /deadlines.
• Must be able to sit and use a computer keyboard for extended periods.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

Base compensation ranges from $78,000 to $106,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to ourCareers page.

Date of posting: 8/18/2026