Client Partnership Manager

Mike Albert Fleet Solutions; New York (NY); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Client Partnership Manager to oversee a diverse portfolio of fleet clients. This role focuses on client retention, service adoption, and revenue growth through strategic problem-solving and data-driven insights. You will act as the primary relationship manager, ensuring alignment between client needs and the company's offerings. This position offers the opportunity to collaborate with cross-functional teams and drive measurable business outcomes while staying informed on industry trends. If you are passionate about client success and have a strong background in fleet management, this role is perfect for you.

Qualifications

• 5+ years in fleet management or consultative sales focusing on client retention.
• Strong analytical, negotiation, and relationship management skills.

Responsibilities

• Manage a portfolio of fleet clients and develop strategies for service adoption.
• Analyze fleet performance metrics and provide actionable recommendations.
• Collaborate with cross-functional teams to ensure seamless execution.

Skills

Analytical Skills

Negotiation Skills

Relationship Management

Self-Motivation

Results Orientation

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Salesforce CRM

Fleet Management Software

Job description

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Client Partnership Manager - Northeast

The Client Partnership Manager (CPM) is responsible for managing a portfolio of clients across industries and fleet sizes, ensuring retention, service adoption, and revenue growth. Acting as the primary relationship manager, the CPM balances client advocacy with business objectives, using a consultative, data-driven approach to optimize fleet performance. This role requires strategic problem-solving, cross-functional collaboration, and the ability to drive measurable business outcomes.

Responsibilities

1. Client Management & Growth:
   • Own and manage a portfolio of fleet clients, developing strategies to maximize efficiency, cost-effectiveness, and service adoption.
   • Build and maintain relationships with key decision-makers, ensuring long-term client success.
   • Conduct regular check-ins and Partnership Reviews to align fleet strategies with client objectives.
   • Act as a client advocate, ensuring alignment between client needs and MAFS’ offerings.
   • Drive lease renewals, unit penetration, and service adoption, identifying growth opportunities.
   • Collaborate with Business Development Managers (BDMs) to expand services and revenue.
2. Fleet Strategy & Data Insights:
   • Analyze fleet performance metrics to provide actionable recommendations and cost-saving solutions.
   • Prepare and present fleet reports, lifecycle strategies, and optimization plans.
   • Stay informed on industry trends and competitive benchmarks to guide client decisions.
   • Maintain accurate CRM records, tracking client activity and service adoption.
3. Cross-Functional Leadership:
   • Serve as the quarterback across Client Support, Onboarding, Finance, and Credit, ensuring seamless execution.
   • Partner with Subject Matter Experts to introduce new products and fleet management technologies.
   • Monitor service-level agreements and client feedback to ensure service excellence.
   • Provide competitive intelligence and insights to marketing, product, and leadership teams.

Qualifications

• Bachelor’s degree in business, Marketing, or related field (or equivalent experience).
• 5+ years in fleet management, account management, or consultative sales, focusing on client retention and revenue growth.
• Work from a home office and must reside in a Northeastern state.
• Skills and competencies include strong analytical, negotiation, and relationship management skills, self-motivation, results orientation, proficiency in Microsoft Office, familiarity with Salesforce CRM and fleet management software, and willingness to travel up to 50%.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales