Client Partner, Senior Director - Healthcare

Acxiom; Myrtle Point (OR); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading data solutions company is seeking a Client Partner Senior Director in Myrtle Point, Oregon. This role involves enhancing client satisfaction and driving revenue growth through strategic relationships and in-depth industry knowledge. Candidates should have over 12 years of relevant experience in consultative selling within the healthcare sector. The position requires strong problem-solving skills and a proven track record in a fast-paced environment.

Qualifications

• 12+ years of relevant experience.
• Proven track record of meeting/exceeding sales goals.
• Ability to map technology solutions to solve business problems.

Responsibilities

• Achieves and exceeds revenue growth targets.
• Identifies new revenue opportunities and drives account growth.
• Consults with clients on new use cases and capabilities.

Skills

Solution selling experience

Healthcare industry expertise

Relationship building

Consultative skills

Problem-solving

Tools

Salesforce CRM

Job description

Overview

The Client Partner Senior Director serves as the primary post-sale point of contact for clients and is responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client’s industry, business operating model, and product knowledge plus technical expertise to drive adoption and utilization of Acxiom’s products. Demonstrates product features beyond central functionality to help clients achieve specific business results and maximum value from their Acxiom solutions. Maintains a strong strategic mindset to identify and recommend solutions that achieve the customer’s objectives and outcomes.

Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients, including upselling and cross-selling related products, with accountability for renewal and retention results. Ensures best practices are adopted for Acxiom product use and helps clients maximize value from product/service investments. Coordinates escalations across functional areas, including Professional Services, Data Engineering, Finance, Operations, Marketing, Training, and Delivery Support.

COMPETENCIES

• Revenue Driver: Ability to contribute to revenue generation proactively and strategically across the client portfolio. Identify, create, and seize opportunities that lead to increased sales, income, and profitability.
• Consultative: Ability to engage with clients in a collaborative, client-services mindset to understand needs, provide expert advice, and offer effective solutions. Strong active listening, problem-solving, and the ability to build trust-based relationships with clients and colleagues at all levels.
• Client Advocate: Represent and champion client interests, ensuring expectations are met, benefit realization is achieved, issues are addressed, and overall experience is positive and satisfactory.
• Relationship Builder: Ability to initiate, develop, nurture, and maintain positive connections with colleagues, clients, customers, stakeholders, or external partners. Builds rapport, trust, and mutual respect for effective collaboration and goal achievement.
• Healthcare Industry Expertise: Comprehensive knowledge of the healthcare industry, including payer, provider, and life sciences. Insights into market dynamics, trends, challenges, regulations, and competitive landscape.

DUTIES AND RESPONSIBILITIES

• Achieves and exceeds revenue growth targets, maintains revenue run rate, profitability targets, and other sales-related goals within named book of accounts.
• Proactively identifies new revenue opportunities annually and drives account growth and profitability through new business, upsell, and cross-sell opportunities.
• Develops and improves client relationships by providing consultation, expertise, and onsite presence, aligning client needs with Acxiom products, solutions, and services.
• Manages client portfolio revenue and bookings forecasts.
• Creates and maintains a well-managed pipeline of account growth opportunities.
• Responsible for managing all Salesforce CRM records of sales, revenue, and other key account information.
• Creates value and differentiates Acxiom services and products from competitors.
• Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.).
• Leads or facilitates contract negotiations for new business and renewals.
• Escalation points for status, issues, problems, and feedback to client/stakeholders and teams.
• Works closely with delivery team managers to support overall account operations.
• Works closely with creative/media agency partners to develop and support overall account relationships.
• Consistently delivers high-quality work on time and against commitments, including proactive pitch proposals and business review presentations.

WHAT WILL SET YOU APART

• 12+ years of relevant experience. In the absence of a bachelor’s degree, relevant experience of equivalent time will be considered.
• Solution selling experience in Healthcare industry.
• Multi-functional leadership experience (Consulting, BPO, General Management, etc.).
• Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
• Knowledge of Mar-tech and Ad-tech ecosystem and technology.
• Deep knowledge of the application of consumer and behavioral data.

• Proven track record of meeting/exceeding goals and experience with sales targets.
• Proven success in managing clients with multiple lines of business.
• Ability to map technology solutions to solve business problems or advance business goals.
• Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
• Strong problem-solving skills.
• Financial and strategic acumen.
• Experience and temperament working in high-pressure, fast-paced environments.
• Conversational style and ability to ask relevant questions (Solution Selling).
• Strong history of successful consultative, relationship-based selling.
• Strong PowerPoint presentation skills, including visualization abilities.

Primary Location

Primary Location City/State: Homebased – Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [e-mail].