Client Partner, Senior Director

Acxiom; Baton Rouge (LA); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider is looking for an experienced sales professional to develop and grow client revenue in Baton Rouge. You will lead client QBRs, manage contracts, and ensure exceptional client services, with a strong emphasis on the Financial Services sector. The ideal candidate will have over 12 years of experience in selling marketing technology solutions and possess strong negotiation and problem-solving skills. This position allows for remote work.

Qualifications

• 12+ years of experience selling marketing technology solutions.
• Experience in the Financial Services industry preferred.
• Knowledgeable in the sales process from initiation to close.

Responsibilities

• Develop and grow existing client revenue and generate new business.
• Ensure clients are kept up to date with critical activity on accounts.
• Lead Quarterly Business Reviews (QBRs).

Skills

Sales strategy development

Client relationship management

Negotiation skills

Problem analysis and strategizing

Consultative and persuasive skills

Excellent presentation skills

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Job description

Responsibilities

• Sales strategy within account; develop and grow existing client revenue and generate new business through value-based upselling.
• Meet client expectations and ensure the client is kept fully up to date with critical activity on the account.
• Own and lead client QBRs (Quarterly Business Review).
• Achieve contracted revenue targets and incremental growth within accounts.
• Account plan development and pipeline growth.
• Ownership of all renewals.
• Act as the key interface between the client and all relevant Acxiom product/support teams.
• Escalation point for status, issues, problems and feedback to client/stakeholders and teams.
• Negotiate contracts on behalf of the company.
• Manage all records of sales, revenue, and other key account information within Salesforce.
• Lead client-facing and internal troubleshooting efforts.
• Work closely with delivery team managers, supporting the overall business strategy, developing new opportunities, creating quarterly business review presentations and other client needs.
• Travel to a client site minimally once a month for relationship and opportunity growth.

Requirements

• Bachelor’s degree or equivalent work experience
• 12+ years’ selling marketing technology solutions such as CDPs and cloud-based platforms; Financial Services industry sales or marketing experience preferred
• Able to analyze problems and strategize for better solutions
• Knowledgeable of sales process from initiation to close
• Able to multitask, prioritize, and manage time efficiently
• Solid negotiation skills and ability to build strong interpersonal relationships with clients and management
• Experience in data, digital and/or marketing services industry; preferred 7+ years in an account leadership role in sales, marketing or agency environment for Financial Services
• Demonstrated ability to understand the customer’s business and align client services to client priorities and link to Acxiom value proposition
• Experienced with media audience development and measurement solutions
• Consultative and persuasive skills
• Excellent group presentation skills

Note: This position is based remotely with consideration for location as described in the job posting. Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here: https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [e-mail].

We invite you to learn about Acxiom’s opportunities and values and how we help marketers know their customers and deliver relevant experiences at scale.