Client Partner (France) Customer Success · France ·

The Cast; Orlando (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a dynamic Client Partner to enhance customer success in the cloud SaaS domain. This role focuses on building strong relationships, driving account growth through upselling, and ensuring customer satisfaction. As part of a rapidly expanding team, you will collaborate with global experts, enjoy a flexible remote-first environment, and contribute to redefining cloud-native automation. If you have a passion for customer success and a background in account management, this opportunity offers competitive pay and equity options in a fast-paced, growth-oriented setting.

Benefits

Flexible remote-first environment

Travel opportunities

Competitive pay

Equity options

Extensive benefits

Qualifications

• 5+ years of experience in customer account management with a focus on upselling.
• Proven ability to negotiate and close deals for long-term satisfaction.

Responsibilities

• Build and maintain strong customer relationships for satisfaction and retention.
• Identify and execute upsell opportunities to drive revenue.

Skills

Customer Account Management

Upselling

Negotiation

Cloud Infrastructure

DevOps Tools

Kubernetes

Education

Bachelor's Degree

Job description

Why CAST AI?

CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP, and Azure customers. The company aims to deliver a fully automated Kubernetes experience. Its platform uses advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.

CAST AI has raised $73M from investors including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. The company has nearly 200 employees globally and is headquartered in Miami, Florida.

This is just the beginning. Our product roadmap is filled with exciting innovations. We seek intelligent, motivated, and self-reliant individuals to help us achieve this ambitious mission.

Our Client Partners work closely with customers to build long-lasting relationships, ensure increased adoption, quick value realization, and long-term satisfaction. Account Managers will also focus on upselling and cross-selling solutions to managed accounts and will be compensated based on these results.

Core Values

PRACTICE CUSTOMER OBSESSION. Focus on the customer journey, work backwards, deliver value, listen to feedback, and continuously improve the customer experience.

LEAD. Take ownership, lead through action, and build long-term value across teams.

DEVELOP AND HIRE THE BEST. Invest in personal and team growth, hire top talent, and mentor others to elevate overall performance.

EXPECT AND ADVOCATE CHANGE. Embrace innovation, welcome new ideas, share insights openly, and be adaptable to change.

Role Overview

As a Customer Success Client Partner at CAST AI, you are an entrepreneurial, independent professional experienced in selling and managing customers in the cloud SaaS space, particularly in Cloud Infrastructure, Cost Control, Security, and DevOps tools.

We are expanding globally and seek growth-oriented Account Managers to maximize market opportunities. Main responsibilities include:

• Customer Relationship Management: Build and maintain strong, long-term relationships for adoption, satisfaction, and retention.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand accounts and drive revenue.
• Onboarding and Training: Collaborate with technical account managers to guide new customers through onboarding and product adoption.
• Performance Monitoring: Track usage, health, risk scores, and KPIs to proactively resolve issues.
• Work closely with Sales, TAM, R&D, Partners, and other stakeholders to ensure account success.

Requirements

• Based in France, preferably Paris
• Proven experience in customer account management, including upselling, value realization, and planning
• 5+ years of experience in Account Management
• Ability to identify key contacts, understand client needs, and tailor proposals
• Success in negotiation and closing, with a focus on long-term satisfaction
• Experience with Kubernetes, sales cycles, and Cloud space is a plus

What’s in it for you?

• Join a fast-growing, innovative company redefining cloud-native automation
• Work with a global team of cloud experts and innovators
• Enjoy a flexible, remote-first environment with travel opportunities
• Competitive pay, equity options, and extensive benefits