Client Partner Director

NYMBUS; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare

Remote work

401(k)

Paid time off

Holidays

Dental insurance

Parental leave

Disability leave

Job summary

NYMBUS is seeking a Director, Client Partner to own a full book of Tier 1 and Tier 3 accounts, driving renewals, expansion, and successful transitions through implementation. The role requires building executive relationships, leading reviews, and delivering measurable outcomes in a remote, national setting.

You will manage renewal proofs, early capture initiatives, and expansion motions, while maintaining health metrics and coordinating cross-functional teams to secure growth and customer

Qualifications

• 8–12 years in enterprise account management, client success, or SaaS roles.

Responsibilities

• Own and manage full book of Tier 1 (Growth/Earn) and Tier 3 (Launch) accounts end to end.
• Build renewal decision memos and drive early capture before notice deadlines.
• Lead quarterly business reviews with directors/VPs and maintain account health plans.
• Secure signed terms ahead of renewal deadlines and surface expansion opportunities.
• Act as internal escalation sponsor to resolve satisfaction risks within 5 business days.

Skills

Enterprise account mgmt

NRR ownership

Renewals

Expansion sales

Executive relationships

SaaS sales

Tools

Salesforce

Account health platform

Job description

• The Director, Client Partner owns a full book of Tier 1 (Growth/Earn) accounts end to end (negotiated renewals, early capture ahead of notice deadlines, and expansion motions through to signature) and also carries Tier 3 (Launch) accounts through graduation into steady state
• This person operates independently: building renewal decision memos, running business reviews, and building multithreaded relationships at the Director/VP level inside client organizations, without needing to have been present from first contact
• To clients, this person is simply “your Client Partner”, the level is an internal distinction only
• Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue within the book
• Own Tier 1 (Growth/Earn) accounts end to end: renewal decision memos, early capture before notice deadlines, and expansion motions through to signed dollars
• Carry Tier 3 (Launch) accounts through implementation and graduate them cleanly to Tier 1 or Tier 2 on schedule
• Receive a full context handoff at deal close (sales history, SOW commitments, client priorities, success criteria) before being introduced to the client as the single, permanent point of contact
• Run business reviews independently at the tier-appropriate cadence (quarterly QBRs for T1), building relationships at the Director and VP level within each account
• Provide executive liaison support during implementation — bi-weekly touchpoints with client sponsors — without acting as a second project manager; delivery execution stays with Implementation
• Develop and maintain account plans with success metrics and 90-day health targets for every assigned client
• Serve as internal escalation sponsor when satisfaction risk emerges, authoring a resolution plan within 5 business days of any escalation, regardless of which team performs the fix
• Author and keep current a Renewal Decision Memo for every Earn-posture account: the thesis for why the client renews, proposed terms, and risk factors
• Secure signed terms ahead of the notice deadline on Earn-posture accounts (“Early Capture”) — a directly measured outcome
• Identify and advance expansion opportunities proactively, surfacing pipeline two or more quarters ahead of expected close; expansion counts only once there is a signed SOW or amendment with a dollar figure
• Own and execute the remediation plan when quarterly reference status drops
• Author a churn postmortem within 30 days of any account loss or material contraction (root cause, what the early-warning signals showed, what was tried, what changes as a result)
• Other duties as assigned

Benefits

• Healthcare and Dependant Care Flexible Spending Accounts
• Nymbus Awards and Recognition
• Retirement Plan Services / 401(k)
• Parental and Disability Leaves
• Time Off and Company Holidays
• Flexibility of being Fully Remote
• Collaborative Environment
• Employer Subsidized Medical and Dental Insurance

Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollarsProficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactionalDemonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial termsAbility to run a multi-account portfolio independently with minimal oversightExperience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluencyExperience operating in a segmented, tiered account-coverage model (strategic / growth / core / launch)Community banking, credit union, or fintech industry experience