Client Partner, Client Success (Level 3)

Albertsons Market; Portland (OR); Hybrid; USD 95,000 - 124,000; Full time

Job summary

An established industry player is seeking a Client Partner to drive sales and foster relationships within the retail media landscape. In this role, you will leverage your analytical skills and sales expertise to create data-driven partnerships that enhance the customer experience. You will work closely with merchandising partners and clients to develop omni-channel campaigns, ensuring alignment with business goals. If you are passionate about innovation and building lasting relationships, this opportunity offers a dynamic and rewarding environment to thrive in your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Time Off

401(k)

Paid Holidays

Sick Pay

Life Insurance

Disability Insurance

Qualifications

• 6+ years of sales/retail/media experience required.
• Proven ability to meet/exceed quota and grow accounts.

Responsibilities

• Develop and grow client partnerships to meet revenue targets.
• Lead sales cycle from lead generation to contract negotiation.

Skills

Sales Experience

Analytical Skills

Negotiation Skills

Presentation Skills

Relationship Building

Tools

Power BI

CRM Software

Criteo UI

Job description

Client Partner, Client Success (Level 3)

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About The Company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr’s, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

About Albertsons Media Collective
Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are, anytime, every place, through the moments that matter most.

Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing
Client Partner L3 is a relationship-focused seller who is a strong analytical consultant, storyteller, and negotiator. They are responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandising partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP (+)/QBR/T2T support and more.

The position will be based in Boise, ID, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton, CA, Denver, CO, Dallas, TX, Chicago, IL, Fullerton, CA, or Phoenix, AZ).

Main Responsibilities

• Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships
• Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation
• Focus on building CPG partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish CPG and Category goals and objectives
• Partners with merchandising team for Winning Model/ JBP (+), Annual Planning/ T2T/ Innovation Planning needs
• Strives to build strong relationships across the entire CPG team (brand, agency, shopper, ecommerce)
• Key focus on demand generation, proactive and strategic selling and program management through IO
• Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client’s overall business goals
• Works in lockstep with Account Managers to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs
• Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature
• Provides a map and strategic plan to attain and exceed account quota
• Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns
• Develop partnerships with Albertsons Merchandising Team (NCD/ASM)
• Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer
• Responsible for account penetration and creating new net relationships across the client’s organization with a deep understanding of overarching client business goals and objectives
• Ownership of improving opportunity win rate, deal slip rate, sales cycle duration, client outreach and other relevant sales metrics
• Provides account-level forecasting predictions
• Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data
• Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting
• Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage
• Continuously monitor, learn and develop knowledge of retail media landscape
• Client travel as needed

The salary range is $95,400-$123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for an incentive plan.

What We Are Searching For

• 6+ years of sales/retail/media experience
• Proven ability to meet/exceed quota, track revenue and grow accounts
• Demonstrates strong presentation skills with ability to prep and present based on audience including VP
• Proven ability to foster deep partnership with merchandising leaders

What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Retail Groceries