Client Partner

Red River; Chantilly (VA); Presencial; USD 160.000 - 180.000; Jornada completa

Descripción de la vacante

Red River is seeking a resilient, data-driven Client Partner to lead a portfolio of managed services accounts within Property Management and Manufacturing verticals in Chantilly, VA. You will own performance metrics, drive strategic growth, and ensure client satisfaction through accountable delivery and cross-functional collaboration.

Ideal candidates bring 5+ years of client-facing P&L ownership, experience managing $2–$5M portfolios, and the ability to defend decisions with data during

Formación

• 5+ years of client-facing P&L ownership across multiple accounts.
• Portfolio management experience $2M–$5M with measurable impact.
• Deep understanding of MSP economics, cost-to-serve and margin levers.
• Executive presence with ability to engage C-suite stakeholders.
• Strong forecasting, delivery metrics and financial modeling skills.
• Proven ability to lead cross-functional teams and third-party providers.

Responsabilidades

• Own and grow a portfolio within Property Management and Manufacturing vertical.
• Drive vertical strategy, align offerings to industry needs.
• Lead onboarding and steady-state operations with measurable outcomes.
• Manage revenue, costs and margins across the portfolio.
• Collaborate with sales to structure deals and identify upsell opportunities.
• Monitor delivery dashboards and ensure operational hygiene.

Conocimientos

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Descripción del empleo

Pay or shift range: $160,000 USD to $180,000 USD

This is a general range for the position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration — You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.

• Creativity — You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value “brainstorming” as an expression.

• Empathy — You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.

• Integrity — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.

• Judgment — You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.

• Purpose — You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.

• Resilience — You thrive in rapidly changing circumstances; you adapt to change; you know when to include or elevate to others; you embrace a hard challenge.

• Selflessness — You are considerate when searching for new and different ideas; you seek what’s best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Client Partner – Red River

Red River is seeking a resilient, data-driven, and operationally disciplined Client Partner to lead a portfolio of managed services accounts within the Property Management and Manufacturing verticals. Proven leader who thrives under scrutiny, takes full ownership of performance metrics, and drives strategic growth through vertical alignment, client retention and delivery excellence.

Ideal candidate will confidently navigate executive reviews, defend decisions with clarity and data, and adapt quickly with accountability. Emotional resilience, financial fluency, and deep vertical expertise are essential.

Key Responsibilities

Portfolio Leadership & Vertical Strategy

· Own and grow a portfolio of SMB to enterprise-level accounts within Property Management and Manufacturing vertical.

· Drive vertical strategy execution, aligning Red River’s offerings to industry-specific needs.

· Segment accounts strategically—invest in high-value clients, contain costs in transactional ones.

Client Success & Retention

· Ensure long-term client satisfaction through proactive engagement, delivery governance, and operational excellence.

· Lead onboarding and steady-state operations with a focus on measurable outcomes.

Financial Ownership & P&L Management

· Full accountability for revenue, cost, and margin performance across the portfolio.

· Identify and remediate anomalies (e.g., margin compression, billing errors, delivery inefficiencies).

· Link CRM forecasts to P&L performance and elevate contract risks with urgency.

· Drive cost-to-serve optimization, SLA adherence, and resource utilization.

· Demonstrate familiarity with MSP economics – costs-to-server, resource utilization, SLA penalties and gross margin levers.

Sales Partnership & Growth

· Collaborate with sales to structure deals, price recurring revenue contracts, and identify upsell opportunities.

· Influence pipeline development through vertical insights and client feedback.

Delivery Governance

· Monitor delivery dashboards and ERP outputs to ensure operational hygiene.

· Intervene directly when delivery inefficiencies threaten margin or client satisfaction.

Required Qualifications

· 5+ years of client-facing P&L ownership across multiple accounts, ideally in regulated or enterprise verticals.

· Proven success managing portfolios between $2M–$5M, with measurable impact on revenue growth and margin expansion.

· Deep understanding of MSP economics, including cost-to-serve models, SLA penalties, and gross margin levers.

· Executive presence with the ability to engage and influence C-suite stakeholders.

· Strong command of forecasting tools, delivery metrics, and financial modeling.

· Demonstrated ability to lead cross-functional teams and manage third-party service providers.

Preferred Qualifications

· Experience in Property Management and/or Manufacturing industries.

· Familiarity with ServiceNow and ITIL framework.

· Exposure to deal structuring and pricing strategy in managed services.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.