Client Outreach & Enrollment Specialist

Remote Jobs; Boston (MA); Remote; USD 47,000 - 54,000; Full time

Job summary

A community services organization is seeking a Client Engagement Specialist to connect individuals with programs. Responsibilities include facilitating outreach events, maintaining client documentation, and ensuring eligibility screening. Ideal candidates have 1-2 years of related experience and strong interpersonal skills. This role offers a salary range of $47,170 - $54,000 and comprehensive benefits, promoting a mission-driven culture and remote work opportunities.

Benefits

Comprehensive healthcare coverage

Retirement plan with matching

Generous paid time off

Professional development opportunities

Equipment stipend for remote work

Qualifications

• 1-2 years of experience in outreach, recruitment, or client services.
• Outgoing and professional interpersonal style.
• Ability to work independently and collaboratively in a remote environment.

Responsibilities

• Serve as the primary point of contact for individuals interested in the programs.
• Facilitate orientations and outreach events to educate prospective clients.
• Conduct proactive outreach to gather feedback from enrolled clients.

Skills

Client engagement

Cultural humility

Interpersonal communication

Independence

Tools

Salesforce

Job description

Overview

Employer Industry: Community Services

This opportunity focuses on client engagement and outreach to connect individuals with the employer's programs. The role emphasizes candidate privacy, equal-opportunity employment, and a mission-driven culture.

Benefits

• Salary range of $47,170 - $54,000, commensurate with experience
• Comprehensive healthcare coverage for employees and dependents, with up to 80% of premiums covered
• Retirement plan with a 3% match
• Generous paid time off, including 36 wellness days and 8 holidays, plus a week-long organizational holiday at year end
• Professional development opportunities and support for certification
• Equipment stipend and internet reimbursement to support remote work

Responsibilities

• Serve as the primary point of contact for individuals interested in the employer's programs
• Facilitate orientations and outreach events to educate prospective clients
• Field inquiries and screen for program eligibility while ensuring timely and respectful responses
• Conduct proactive outreach to gather feedback from enrolled clients and report findings for continuous improvement
• Maintain accurate documentation of client interest and intake in Salesforce

Qualifications

• 1-2 years of experience in outreach, recruitment, client services, or program intake
• Cultural humility and ability to engage respectfully across diverse backgrounds
• Outgoing and professional interpersonal style
• Ability to work independently and collaboratively in a remote environment
• Willingness to travel regionally and work occasional evenings/weekends

Preferred Qualifications

• Experience in housing, workforce development, financial education, or public benefits sectors
• Multilingual ability preferred (Spanish, Haitian Creole, Vietnamese, etc.)

#CommunityServices #ClientEngagement #OutreachSpecialist #CareerGrowth #RemoteWork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.