Client Outreach & Engagement Coordinator – Bilingual (Spanish/English)

Guillaume Marriage and Family Counseling of California, P.C.; Sacramento (CA); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Sick Leave

401(k) Plan

Flexible Scheduling

Training & Development

Admin Support

Outreach Tools Access

Job summary

Guillaume Marriage and Family Counseling of California, P.C. seeks a compassionate Bilingual Client Outreach & Engagement Coordinator to join our Sacramento outpatient behavioral health team.

The role focuses on outreach, client engagement, referral development, and helping individuals connect with mental health services. The ideal candidate communicates across diverse backgrounds, builds relationships, and supports access to care while adhering to HIPAA and confidentiality requirements.

Qualifications

• Fluency in Spanish and English required with strong verbal and written skills.
• Ability to conduct outreach and engagement in both languages.
• Strong interpersonal, organizational, and relationship-building skills.
• Commitment to confidentiality and HIPAA requirements.
• Ability to perform in-person outreach in the Sacramento area.

Responsibilities

• Conduct outreach in Spanish and English to increase awareness of outpatient mental health services.
• Develop and maintain relationships with community organizations, healthcare providers, referral partners, and other stakeholders.
• Assist prospective clients and families with understanding available services and navigating referrals.
• Follow up with prospective clients and referral sources to support timely engagement.
• Identify barriers to accessing care and collaborate to improve outreach efforts.
• Participate in community events, presentations, and educational outreach activities.
• Maintain accurate records of outreach activities and engagement outcomes.
• Collaborate with intake, scheduling, clinical, and administrative teams to support client access.
• Assist with culturally responsive outreach materials and communications initiatives.
• Participate in required meetings, training, and professional development.
• Maintain compliance with HIPAA and organizational policies.

Skills

Bilingual Spanish/English

Community outreach

Client engagement

Referral coordination

Interpersonal skills

HIPAA/compliance

Education

High school diploma or equivalent

Tools

Outreach platforms

Job description

Client Outreach & Engagement Coordinator – Bilingual (Spanish/English)

PROJECTED START DATE: 2027

Position Overview

Guillaume Marriage and Family Counseling of California, P.C. is seeking a compassionate, dependable, and culturally responsive Bilingual Spanish-English Client Outreach & Engagement Coordinator to join our growing outpatient behavioral health team in Sacramento, California.

This position focuses on community outreach, client engagement, referral development, and helping individuals and families connect with appropriate mental health services.

We are seeking someone who enjoys building relationships, communicating with people from diverse backgrounds, and helping reduce barriers to accessing behavioral health care. The ideal candidate demonstrates flexibility, creativity, strong interpersonal skills, accountability, and a commitment to professional growth.

Fluency in both Spanish and English is required.

Additional proficiency in Haitian Creole, Hindi, or Punjabi is preferred but not required.

This is a full-time, hourly W-2 position with a projected start date in 2027. The anticipated hiring timeline will depend on program development, staffing needs, and organization readiness.

Schedule and Work Arrangement:

• Projected start date: 2027; exact date to be determined.
• Employment status: Full-time, 30–40 hours per week.
• Work arrangement: Hybrid, with in-person community outreach, office responsibilities, and approved remote work.
• Office location: Sacramento, California.
• Regular business hours: Monday–Friday, with occasional Saturday availability depending on outreach activities.

Schedules will be developed based on community engagement activities, organizational requirements, and employee availability.

Daytime Availability:

Employees must be available for scheduled team meetings, training, community events, and assigned outreach activities during weekday business hours. All required work time is compensated.

Compensation and Earning Potential

Client Outreach & Engagement Coordinator: $20–$24/hour

Hourly compensation is determined by relevant experience and qualifications.

Estimated Monthly and Annual Earnings:

• 30 hours/week: $2,600–$3,120/month | $31,200–$37,440/year.
• 35 hours/week: $3,033–$3,640/month | $36,400–$43,680/year.
• 40 hours/week: $3,467–$4,160/month | $41,600–$49,920/year.

All hours worked are paid, including outreach activities, client engagement, documentation, meetings, training, and assigned administrative responsibilities.

Monthly and annual equivalents are estimates based on 52 weeks at the stated hourly rates. Actual earnings depend on hours worked and organizational needs. Projected earnings are not guaranteed.

Benefits and Professional Support:

• Full-time W-2 employment with competitive hourly compensation.
• Medical, dental, and vision insurance for eligible full-time employees.
• Paid sick leave in accordance with California requirements.
• Retirement savings through the organization's applicable retirement programs, subject to eligibility.
• Flexible scheduling and opportunities for professional advancement.
• Structured onboarding and paid training.
• Ongoing professional development and mentorship.
• Administrative and team support for outreach and client engagement activities.
• Access to organizational technology and communication tools.

Minimum Qualifications:

• High school diploma or equivalent.
• Fluency in both Spanish and English is required, including strong verbal and written communication skills.
• Ability to conduct community outreach, client engagement, and referral coordination in both Spanish and English.
• Strong interpersonal, communication, organizational, and relationship-building skills.
• Ability to engage respectfully and effectively with individuals from diverse socioeconomic, cultural, racial, ethnic, religious, and nonreligious backgrounds.
• Ability to establish positive relationships with community organizations, referral partners, clients, and families.
• Strong customer service skills and a commitment to helping individuals access appropriate services.
• Demonstrated flexibility, teachability, accountability, collaboration, and openness to feedback.
• Ability to maintain accurate outreach records and follow-up documentation.
• Familiarity with computers, email, scheduling platforms, and electronic communication tools.
• Commitment to confidentiality, professional boundaries, and HIPAA requirements.
• Ability to perform required in-person outreach activities in the Sacramento metropolitan area.

Preferred Qualifications:

• Education or training in psychology, social work, human services, public health, communications, or a related field.
• Experience in behavioral health, community outreach, client engagement, social services, or healthcare.
• Experience working with Medi-Cal populations.
• Familiarity with Sacramento-area community organizations, healthcare providers, and social service resources.
• Experience developing community partnerships and referral relationships.
• Additional language proficiency, particularly Haitian Creole, Hindi, or Punjabi.

Key Responsibilities:

• Conduct community outreach in Spanish and English to increase awareness of available outpatient mental health services.
• Develop and maintain positive relationships with community organizations, healthcare providers, referral partners, and other stakeholders.
• Assist prospective clients and families with understanding available services and navigating the referral process.
• Follow up with prospective clients and referral sources to support timely engagement.
• Identify common barriers to accessing care and collaborate with the team to improve outreach efforts.
• Participate in community events, presentations, and educational outreach activities.
• Maintain accurate records of outreach activities, referral contacts, and engagement outcomes.
• Collaborate with intake, scheduling, clinical, and administrative teams to support client access.
• Assist with culturally responsive outreach materials and communication initiatives.
• Participate in required meetings, training, and professional development.
• Maintain compliance with HIPAA, organizational policies, and applicable California requirements.

This is a non-clinical outreach and engagement position.

Professional Growth and Advancement:

• Guillaume Counseling supports professional development and opportunities for career advancement.
• Employees will have opportunities to strengthen their skills in community outreach, client engagement, referral coordination, and behavioral health service navigation.
• Qualified employees may be considered for additional responsibilities or advancement as the organization grows, based on performance, qualifications, and organizational needs.

Projected Start Date: 2027

Applicants should understand that this is an anticipated 2027 opening, and the final start date will be confirmed as organizational plans progress.

To learn more about our organization and services, visit https://www.guillaumecounseling.com.

Guillaume Marriage and Family Counseling of California, P.C. is an equal opportunity employer. All qualified applicants will receive consideration in accordance with applicable employment laws.