Client Outreach Consultant

Retirement Resource Center, LLC.; Frisco (TX); Hybrid; USD 39,000 - 55,000; Full time

Job summary

TIAA is seeking a Client Outreach Consultant (Training) in the United States to proactively contact clients, explain advisory products, and schedule discovery meetings across multiple channels. The role supports the Wealth team by identifying planning gaps and educating clients on required documents for meetings.

The position emphasizes collaboration with internal partners, understanding client financials, and staying current with industry trends to deliver value-added client service.

Qualifications

• Experience in the financial services industry.
• Active FINRA licenses: Series 6 or 7, and Series 63.
• Life and Health Insurance license (National) required within 120 days.

Responsibilities

• Reach out to existing clients to introduce advisory services and schedule appointments across channels.
• Collaborate with internal partners to triage clients for advisory services.
• Identify potential financial planning gaps (asset allocation, income, estate, incapacity) and recommend appropriate products.
• Prepare clients for discovery meetings, outlining agenda and documents to bring.
• Monitor industry trends and contribute wealth-team ideas and best practices.

Skills

Financial services experience

FINRA licenses (Series 6/7, 63)

Life & Health Insurance license (Nat.)

Education

University degree preferred

Job description

Client Outreach Consultant (T)

The Client Outreach Consultant is a training position that proactively contacts the organization's clients to introduce advisory products and services. Under general supervision, this position works in partnership with the organization's advice partners to reach out to clients. This job reviews client financials to understand their risks and opportunities to recommend the right products and services.

Key Responsibilities and Duties

• Reaches out to existing clients to introduce the organization's advice services with the goal of scheduling appointments with the organization's multiple advice channels.
• Collaborates with internal partners to assist in triaging clients who may want to take advantage of the organization's advisory services.
• Uncovers clients' potential financial planning gaps that often include: asset allocation, income planning, estate planning, incapacitation planning needs as well identifying outside investable assets.
• Prepares prospective clients for their discovery meetings by setting expectations for what the meeting agenda will look like, as well as educating the clients on what important documents they'll need to bring to the meeting.
• Monitors industry trends and opportunities by reviewing industry publications, and contributes to overall Wealth team with sales and client service ideas, best practices and learned industry knowledge.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

FINRA Registrations

• SRC Indicator: Series 6 or 7; Series 63

Licenses and Certifications

• Life and Health Insurance License (National) - Multiple Issuers required within 120 Days

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Required Skills:

• Experience in Financial Services industry.
• Must have active FINRA Licenses - Series 6 or Series 7, Series 63.
• Life and Health Insurance (National) - Multiple Issuers required within 120 Days.

Related Skills

Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Due Diligence, Practice Management Strategy, Prioritizes Effectively, Quantitative Analysis, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management

Anticipated Posting End Date:

2026-08-28

Base Pay Range:

$28.51/hr - $39.90/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary .

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page , and you can read more about your rights and view government notices here .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: [phone]

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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